Operational Continuity Engineer

Infosys; Santiago; Presencial; CLP 18.000.000 - 28.000.000; Jornada completa

Descripción de la vacante

Infosys is hiring an Hosting Operational Continuity Engineer to oversee the Industrial Application Server Platform, including remote governance and 7x7 shift coverage for 12-hour cycles. The role emphasizes incident handling, SLA adherence, and complex virtualization management to support critical business processes.

The ideal candidate will have a bachelor’s degree or higher and 5+ years in large IT infrastructures, with strong VMware and Windows/Linux expertise, plus scripting and backup

Formación

• Bachelor’s degree or higher in IT or related field.
• 5+ years in management/operation roles of large IT infrastructures.
• Experience supporting server, virtualization, storage and backup platforms
• Experience meeting SLAs/KPIs for clients
• Proven VMware virtualization platform management experience
• PowerShell scripting for automation
• Experience with Windows Server 2012/2016/2019/2022 and Linux
• Experience with backup tools (VEEAM, Data Domain, etc.)
• Experience with storage arrays (EMC, NetApp, Dell, HP, IBM)
• Knowledge of SAN/NAS/iSCSI/Fiber Channel storage
• Knowledge of firmware upgrades using iDRAC/ILO/OneView
• Active Directory in multi-domain environments

Responsabilidades

• Provide SME support to solve priority problems within client environments.
• Ensure compliance with client’s platform standards and processes.
• Perform root cause analyses to reduce MTBF and downtime.
• Implement processing equipment and virtual machines into control inventories.
• Maintain remote access monitoring across servers and VMs.
• Proactively monitor the Industrial Application Server Platform.
• Support capacity management and incident resolution tasks.
• Lead high-priority incident investigations and RCA documentation.
• Update CMDB with equipment configurations and changes.
• Document and maintain platform diagrams and procedures.

Conocimientos

Incident handling

SLA/KPI adherence

Root cause analysis

Scripting (PowerShell)

Team coordination

Educación

Bachelor’s degree or higher

Herramientas

VMware vSphere/vCenter/vCloud

ESXi command line

VEEAM/VMware Data Protection

Windows Server 2012-2022

Linux (RedHat/CentOS/Debian)

NetApp EMC storage platforms

SAN/NAS/iSCSI storage

Dell/HPE/IBM server hardware

iDRAC/ILO/HPE OneView firmware tools

Descripción del empleo

The Hosting Operational Continuity Engineer will be responsible for the administration and remote governance of the Industrial Application Server Platform, a platform that corresponds to the physical technological equipment in charge of processing the software that executes the productive processes of the client's business. The work modality for this position will be in 7x7 shifts of 12 hours

Mandatory

• Information technology professional with at least a bachelor's degree or higher
• Experience of at least 5 years in management and operation roles of large IT infrastructures
• Experience in supporting incidents related to server, virtualization, and storage and backup platforms
• Experience in incident handling and meeting SLAs/KPIs for clients
• Proven experience in managing and operating platforms with virtualization technologies (VMware, VSphere, vCenter, vCloud, VMware View, vRealize, vSAN, NSX, Microsoft Hyper-V)
• Experience upgrading virtual platforms using VMware vSphere upgrade, P2V V2V Migration, and Server Migration along with PowerShell scripting capabilities
• Troubleshooting skills in ESXi using command line
• Experience backing up virtual machines using products such as VEEAM and VMware Data Protection
• Server Platform Expertise (Cisco Unified Computing Systems, HP, Dell, IBM)
• Demonstrable knowledge of Linux OS (RedHat, CentOS, Debian, etc.)
• Administration, coordination, and deployment of software updates and application of patches and hotfixes on servers
• Experience creating and modifying scripts for the execution of repetitive tasks
• Experience in mass machine patching methodology
• Experience in storage management in VMware and Linux environments
• Experience configuring and troubleshooting Windows Server 2012/2016/2019 and 2022 platforms
• Experience analyzing Windows events to identify application or operating system failures
• Windows patching experience using SCCM and WSUS
• Active Directory experience in multi-domain and multi-forest environments (AD Policy Management)

Nice to Have

• Written and spoken knowledge of English (Desirable)
• Desirable certifications on customer platforms (VMware, Linux, Windows)

Key Responsabilities

• Provide subject matter expertise (SME) to solve priority problems, implement complex and secure work systems, using existing work management processes in the client's environment
• Comply with the technological standards and processes of the client's Industrial Application Server Platform.
• Perform root cause analysis for complex problems, of Industrial Application Server platform maintenance activities with the goal of reducing failure rates (MTBF) and downtime of customer equipment,
• Execute implementation tasks and incorporation into the control inventory of the processing equipment (physical servers and virtual machines that run on said equipment) that make up the client's Industrial Application Server Platform,
• Enter the servers, disk and backup systems, and virtual machines that make up the Industrial Application Server Platform of the customer's network into the remote access monitoring and connection tool.
• Perform proactive monitoring of the client's Industrial Application Server Platform.
• Support the capacity management of the client's Industrial Application Server Platform.
• Execute service activities for incident resolution, change request execution, service request fulfillment, and problem log investigation.
• Lead incident investigation for high-priority events, providing post-implementation change review information and relevant information in cases where an RCA (Root Cause Analysis; Root Cause Analysis).
• Support in the population and updating of the CMDB (Configuration Management Database; Database of equipment configurations).
• Safeguard the documentation and keep the diagrams of the client's Industrial Application Server Platform updated.
• Experience configuring and resolving Windows file system errors
• Experience migrating Windows operating systems from old to new versions
• Experience configuring Windows services (DHCP, DNS)
• Windows Platform Securitization Expertise
• Management and support knowledge of platforms such as EMC VMAX, VNX, Unity, XTREMIO, VPLEX, Pure
• Knowledge of backup technologies such as Commvault, Avamar, Data Domain
• NETAPP FAS and E-series Administration and Support Skills
• Knowledge of storage technologies (SAN, NAS, iSCSI, Fiber Channel, Enterprise Storage Arrays, Data Replication, HSM)
• Knowledge of firmware upgrades using management tools such as Dell iDRAC, HPE ILO, HPE OneView

Kindly share English profile

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.