Industrial IT Continuity Engineer

Infosys Limited; Santiago; Híbrido; CLP 7.000.000 - 11.000.000; Jornada completa

Descripción de la vacante

Infosys Chile is seeking an experienced Hosting Operational Continuity Engineer to administer and remotely govern the Industrial Application Server Platform. The role requires 7x7 12-hour shifts and strong expertise in virtualization, storage, and server management.

The ideal candidate has 5+ years in large IT infrastructures, hands-on VMware, Windows Server, Linux, and backup technologies, and a track record of incident resolution within SLAs. English proficiency is desirable.

Formación

• Bachelor's degree in information technology or related field.
• At least 5 years in management and operation roles of large IT infrastructures.
• Experience supporting incidents related to server, virtualization, storage and backup platforms.
• Experience in incident handling and meeting SLAs/KPIs for clients.
• Proven experience with virtualization technologies (VMware, vSphere, vCenter, vCloud, VMware View, vRealize, vSAN, NSX, Microsoft Hyper-V).
• Experience upgrading virtual platforms using VMware vSphere upgrade, P2V V2V Migration, Server Migration and PowerShell scripting.

Responsabilidades

• Provide SME to solve priority problems and implement complex, secure work systems.
• Comply with client platform standards and processes.
• Perform root cause analysis for complex problems to reduce downtime.
• Implement equipment and VMs into control inventory for the platform.
• Record servers, disks, backups and VMs into remote access monitoring tools.
• Monitor the platform proactively and support capacity management.
• Execute incident resolution, change requests, service requests, and problem investigations.
• Lead incident investigations for high-priority events and deliver RCA insights.
• Support CMDB population and updates.
• Maintain diagrams and documentation of the platform.
• Configure and resolve Windows file system errors and migrate Windows OS versions.
• Configure Windows services (DHCP, DNS) and security practices.
• Manage storage platforms and backups (EMC, NetApp, VMAX, VNX, Unity, XTREMIO, Data Domain).
• Knowledge of firmware upgrades using iDRAC, ILO, OneView.

Descripción del empleo

Infosys Chile is seeking an experienced Hosting Operational Continuity Engineer to administer and remotely govern the Industrial Application Server Platform. The role requires 7x7 12-hour shifts and strong expertise in virtualization, storage, and server management.

The ideal candidate has 5+ years in large IT infrastructures, hands-on VMware, Windows Server, Linux, and backup technologies, and a track record of incident resolution within SLAs. English proficiency is desirable.