Ocean Export Customer Service

Expeditors; Coquimbo; On-site; CLP 24,178,000 - 33,849,000; Full time

Benefits offered by this job

Employee Stock Purchase Plan

Training and Personnel Development

Growth opportunities

Job summary

Expeditors, a global logistics company, is seeking to hire a professional in the Air Export Department to ensure accurate movement of freight. This role involves providing outstanding customer service and maintaining operational flow while complying with regulations.

Ideal candidates should have industry-specific qualifications, effective communication skills, and a proactive demeanor. Expeditors offers opportunities for career growth and commitment to employee development within a supportive

Qualifications

• Exceptional customer service within the Air Export Department.
• Meet compliance with internal and external regulations.
• Contribute to good relationships with suppliers.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure timely data entry into the operational system.
• Track and Trace Air Export files and reporting.
• Communicate arrival notices to customers and overseas.
• Meet KPI standards in accordance with the company's procedure.

Skills

Customer service

Effective communication

Organizational skills

Market knowledge

Computer skills (Excel, Word)

Interpersonal skills

Pro-active approach

Hazardous Materials certification

Fluent in English

Education

2 years of industry specific qualification

Job description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Air Export files and reporting
• Use Workflows on daily basis
• Ensure arrival notices are communicated to overseas and customers
• Ensure accurate and timely client and Service Providers billing
• Interact with our customers in arranging their international shipments, meeting customer service standards
• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)
• Meet compliance at all times with internal and external regulations in accordance with government regulations
• Understand department process flow, looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures are in place and updated
• Meet KPI standards in accordance with the Company's procedure
• Overseas communications, timely responses to emails and requests (internal and external)
• 2 years of industry specific qualification
• Good market and product knowledge
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English (Mandatory)

Reporting Structure

• Air Export Supervisor and Manager

Benefits

• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company