MineStar Field & Software Support Engineer

Caterpillar; Santiago; On-site; CLP 26,000,000 - 36,000,000; Full time

Job summary

Caterpillar Chile is seeking a qualified engineer to provide MineStar product support, diagnosing software and hardware issues for customers and dealers. The role requires hands-on problem solving and collaboration with product development.

You will participate in NPI projects, ensure timely incident management, and communicate status with dealers while upholding Caterpillar's service standards. Travel up to 10% may be required. Bachelor’s degree and Advanced English are required.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, Automation, or a related technical field.
• Previous experience in technical support, product support, software/hardware troubleshooting, or a related technical role.
• Experience diagnosing and resolving technical software and/or hardware issues.
• Advanced English proficiency.

Responsibilities

• Provide support for MineStar hardware and software issues, ensuring timely restoration of service.
• Advocate on behalf of dealers/customers to resolve technical product issues with engineering.
• Participate in New Product Introduction (NPI) projects and deliver field follow objectives as needed.
• Provide 24 x 7 x 365 Incident Management and coordinate Field Follow objectives as part of NPI programs.
• Escalate top priority issues to team lead and communicate with dealers regarding status and troubleshooting.

Skills

Problem Solving

Technical Excellence

Data Gathering & Analysis

Customer Focus

Education

Bachelor's degree in Engineering, Computer Science, Information Technology, Electronics, Automation, or a related technical field

Job description

Caterpillar Chile is seeking a qualified engineer to provide MineStar product support, diagnosing software and hardware issues for customers and dealers. The role requires hands-on problem solving and collaboration with product development.

You will participate in NPI projects, ensure timely incident management, and communicate status with dealers while upholding Caterpillar's service standards. Travel up to 10% may be required. Bachelor’s degree and Advanced English are required.