Bilingual SaaS Onboarding Specialist - Remote LATAM

Hostaway; Santiago; A distancia; CLP 19.733.000 - 30.695.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% Remote

Equity

Annual leave

Descripción de la vacante

Hostaway, a leading LATAM team, is seeking a Customer Onboarding Specialist. You’ll guide new clients through onboarding, tailor trainings in Spanish and English, and create resources to set customers up for long-term success on our AI-powered vacation rental platform.

You will collaborate with sales and customer success, monitor onboarding metrics, and serve as the main contact during onboarding, ensuring issues are resolved promptly in a fully remote LATAM-friendly setup.

Formación

• Fluent proficiency in English and Spanish is mandatory.
• Proven ability to manage multiple onboarding projects simultaneously.
• Strong interpersonal skills and the ability to create a positive first impression with new customers.
• Excellent communication, presentation, and training skills.
• Ability to quickly adapt to new technologies and fast-paced environment.

Responsabilidades

• Implement effective onboarding processes for new customers, ensuring a seamless transition and a solid foundation for their success.
• Conduct initial training sessions and demonstrations tailored to customer needs, promoting a deep understanding of our product features and capabilities.
• Develop customized onboarding materials and resources in Spanish & English.
• Maintain clear, consistent, and proactive communication with new customers throughout the onboarding process.
• Collaborate with the sales and customer success teams to identify opportunities for customer satisfaction improvement and to streamline the onboarding process.
• Monitor and report on the effectiveness of onboarding initiatives, using customer feedback and onboarding metrics to drive continuous improvement.
• Serve as the primary point of contact for new customers during the onboarding phase, addressing any issues and ensuring they are resolved promptly.

Conocimientos

Bilingual English/Spanish

Strong communication

Interpersonal skills

Project management

Descripción del empleo

Hostaway, a leading LATAM team, is seeking a Customer Onboarding Specialist. You’ll guide new clients through onboarding, tailor trainings in Spanish and English, and create resources to set customers up for long-term success on our AI-powered vacation rental platform.

You will collaborate with sales and customer success, monitor onboarding metrics, and serve as the main contact during onboarding, ensuring issues are resolved promptly in a fully remote LATAM-friendly setup.