Lead Storage Engineer

Prodapt Solutions Private Limited; Santiago; Presencial; CLP 22.000.000 - 32.000.000; Jornada completa

Descripción de la vacante

Prodapt Solutions Private Limited in Chile seeks a storage engineering specialist responsible for design, implementation, and daily administration of enterprise storage platforms that support OSS/BSS systems, video content, and core IT workloads, ensuring high availability across a large telecom environment.

You will manage SAN/NAS/object storage, perform capacity forecasting, migrations, DR drills, backup operations, and integrate with VMware/Windows/Linux, with a focus on encryption and

Formación

• Hands-on enterprise storage administration experience.
• Strong knowledge of SAN (Fibre Channel, FCoE, iSCSI) and NAS (NFS, SMB).
• Experience with major storage platforms (NetApp, Dell EMC, HPE, Pure).
• Experience with backup and recovery solutions.
• Familiarity with virtualization platforms and their storage integration.
• Scripting/automation experience (Python, PowerShell, Bash, Ansible).
• Understanding of ITIL/ITSM processes and incident/change management.
• English communication; Spanish helpful for Chile-based client environment.

Responsabilidades

• Administer, monitor, and maintain SAN/NAS/object storage across environments.
• Design and implement storage provisioning, zoning, LUN masking, replication, and tiering.
• Plan storage capacity forecasting and growth in coordination with teams.
• Lead storage migrations, firmware upgrades, and platform refresh activities.
• Own backup and DR operations, including DR drills and restore testing.
• Monitor storage health and performance using enterprise tools; remediate bottlenecks.
• Manage incidents, problems, changes per ITIL and client SLAs.
• Collaborate on data-at-rest encryption and access controls with security teams.
• Support integration with VMware/Hyper-V, Linux/Windows, and cloud storage.
• Develop automation scripts/runbooks to streamline storage ops and reporting.

Conocimientos

Storage engineering

SAN technologies

Fibre Channel

NAS protocols

Backup and recovery

ITIL processes

VMware/Hyper-V

Automation scripting

Multi-vendor support

English communication

Herramientas

NetApp ONTAP

Dell EMC Unity/PowerMax/PowerStore

HPE Nimble/3PAR

Pure Storage

VMware vSphere

SolarWinds

Descripción del empleo

Overview

The role owns the design, implementation, and day-to-day administration of enterprise storage platforms that underpin OSS/BSS systems, network element data, video/media content, and core IT workloads, ensuring high availability, performance, and data protection across a large-scale telecom environment.

Responsibilities

• Administer, monitor, and maintain SAN, NAS, and object storage platforms supporting production, DR, and non-production environments across the Claro VTR estate.


• Design and implement storage provisioning, zoning, LUN masking, replication, and tiering strategies aligned with capacity and performance requirements.


• Plan and execute storage capacity forecasting and growth planning in coordination with network, virtualization, and application teams.


• Lead storage migrations, firmware/microcode upgrades, and platform refresh activities with minimal service disruption.


• Own backup and disaster recovery operations, including backup job design, retention policy management, restore testing, and DR failover/failback drills.


• Monitor storage health, performance, and capacity using enterprise monitoring tools; proactively identify and remediate bottlenecks, hot spots, and failure risks.


• Manage incidents, problems, and change requests related to storage infrastructure in line with ITIL processes and client SLAs.


• Collaborate with security and compliance teams to enforce data-at-rest encryption, access controls, and audit requirements (e.g., ISO 27001, telecom regulatory standards).


• Support integration of storage systems with virtualization platforms (VMware/Hyper-V), Linux/Windows hosts, and, where applicable, cloud storage services.


• Develop automation scripts/runbooks (Python, PowerShell, Ansible) to streamline routine storage operations, reporting, and health checks.


• Maintain accurate documentation: architecture diagrams, SOPs, runbooks, and asset/configuration records (CMDB).


• Participate in vendor management — coordinating with OEMs (e.g., NetApp, Dell EMC, HPE, Pure Storage) for support cases, RCAs, and hardware lifecycle management.


• Provide L2/L3 support and act as an escalation point for storage-related incidents, including participation in an on-call rotation.

Requirements

• Hands-on experience in enterprise storage administration and engineering, preferably in telecom or large-scale service-provider environments.


• Strong working knowledge of SAN technologies (Fibre Channel, FCoE, iSCSI) and NAS protocols (NFS, CIFS/SMB).


• Hands-on experience with major storage platforms such as NetApp (ONTAP), Dell EMC (Unity, PowerMax, PowerStore, Isilon/PowerScale), HPE (Nimble, 3PAR/Primera), Pure Storage, or equivalent.


• Experience with backup and recovery solutions such as Veritas NetBackup, Commvault, Veeam, or Dell EMC Networker/Avamar.


• Solid understanding of storage networking components—SAN switches/fabrics (Brocade, Cisco MDS), zoning, and multipathing.


• Experience with storage performance monitoring and capacity management tools (e.g., vendor-native tools, SolarWinds, Grafana/Prometheus, ScienceLogic).


• Familiarity with virtualization platforms (VMware vSphere, Hyper-V) and their integration with shared storage.


• Working knowledge of Linux and Windows Server host-side storage configuration (multipathing, LVM, file systems).


• Understanding of data replication and DR technologies (synchronous/asynchronous replication, snapshots, storage-based DR orchestration).


• Exposure to scripting/automation (Python, PowerShell, Bash, or Ansible) for operational efficiency.


• Working knowledge of ITIL processes (incident, change, problem, and capacity management) and ITSM tools (ServiceNow or equivalent).


• Strong analytical, troubleshooting, and root-cause-analysis skills for complex, multi-vendor storage environments.


• Good communication skills in English; Spanish language proficiency is an added advantage given the Chile-based client environment.