Lead Storage Engineer

Prodapt; Santiago; Presencial; CLP 86.042.000 - 124.283.000; Jornada completa

Descripción de la vacante

Prodapt is seeking an experienced storage engineering professional responsible for the design, implementation, and day‑to‑day administration of enterprise storage platforms underpinning OSS/BSS systems and core IT workloads. You will ensure high availability, performance, and data protection across a large telecom environment.

You will administer SAN/NAS/storage provisioning, lead migrations, manage DR/testing, and implement automation to optimize operations while coordinating with security,

Formación

• Hands-on enterprise storage administration in telecom or large-scale provider environments.
• Strong knowledge of SAN (Fibre Channel, FCoE, iSCSI) and NAS (NFS, SMB/CIFS).
• Experience with major storage platforms (NetApp ONTAP, Dell EMC Unity/PowerMax/PowerStore, HPE Nimble/3PAR, Pure Storage).
• Experience with backup and recovery solutions (NetBackup, Commvault, Veeam, Networker/Avamar).
• Solid understanding of storage networking (Brocade, Cisco MDS) and multipathing.
• Experience with storage performance and capacity tools (SolarWinds, Grafana/Prometheus).
• VMware vSphere/Hyper-V integration with shared storage; Linux/Windows storage configuration.
• Scripting/automation for operational efficiency (Python, PowerShell, Ansible).
• Familiarity with ITIL processes and ITSM tools; strong analytical skills.
• Good English communication; Spanish is a plus for Chile-based client.

Responsabilidades

• Administer, monitor, and maintain SAN, NAS, and object storage across production and DR environments.
• Design provisioning, zoning, LUN masking, replication, and tiering strategies.
• Forecast storage capacity in coordination with related IT teams.
• Lead migrations, firmware upgrades, and platform refresh activities with minimal disruption.
• Own backup and disaster recovery operations, including DR drills.
• Monitor health, performance, and capacity; proactively remediate bottlenecks.
• Manage incidents, problems, and changes per ITIL and SLAs.
• Collaborate on data-at-rest encryption, access controls, and audit requirements.
• Support integration with virtualization (VMware/Hyper‑V) and Linux/Windows hosts; cloud where applicable.
• Develop automation scripts/runbooks to streamline operations and reporting.
• Maintain architecture diagrams, SOPs, runbooks, and CMDB records.
• Coordinate with OEMs for support cases and lifecycle management.
• Provide L2/L3 storage support and participate in on-call rotation.

Conocimientos

Enterprise storage

SAN & NAS

Fibre Channel

iSCSI

NetApp ONTAP

Dell EMC Unity/PowerMax/PowerStore

HPE Nimble/3PAR

Pure Storage

Backup/Recovery

Automation scripting

ITIL/ITSM

VMware vSphere

Linux/Windows storage

Grafana/Prometheus

SolarWinds

Python/PowerShell/Ansible

Herramientas

Veritas NetBackup

Commvault

Veeam

Dell EMC Networker/Avamar

ServiceNow / ITSM tools

Descripción del empleo

The role owns the design, implementation, and day-to-day administration of enterprise storage platforms that underpin OSS/BSS systems, network element data, video/media content, and core IT workloads, ensuring high availability, performance, and data protection across a large-scale telecom environment.

Responsibilities

• Administer, monitor, and maintain SAN, NAS, and object storage platforms supporting production, DR, and non-production environments across the Claro VTR estate.
• Design and implement storage provisioning, zoning, LUN masking, replication, and tiering strategies aligned with capacity and performance requirements.
• Plan and execute storage capacity forecasting and growth planning in coordination with network, virtualization, and application teams.
• Lead storage migrations, firmware/microcode upgrades, and platform refresh activities with minimal service disruption.
• Own backup and disaster recovery operations, including backup job design, retention policy management, restore testing, and DR failover/failback drills.
• Monitor storage health, performance, and capacity using enterprise monitoring tools; proactively identify and remediate bottlenecks, hot spots, and failure risks.
• Manage incidents, problems, and change requests related to storage infrastructure in line with ITIL processes and client SLAs.
• Collaborate with security and compliance teams to enforce data-at-rest encryption, access controls, and audit requirements (e.g., ISO 27001, telecom regulatory standards).
• Support integration of storage systems with virtualization platforms (VMware/Hyper‑V), Linux/Windows hosts, and, where applicable, cloud storage services.
• Develop automation scripts/runbooks (Python, PowerShell, Ansible) to streamline routine storage operations, reporting, and health checks.
• Maintain accurate documentation: architecture diagrams, SOPs, runbooks, and asset/configuration records (CMDB).
• Participate in vendor management — coordinating with OEMs (e.g., NetApp, Dell EMC, HPE, Pure Storage) for support cases, RCAs, and hardware lifecycle management.
• Provide L2/L3 support and act as an escalation point for storage-related incidents, including participation in an on-call rotation.

Requirements

• Hands‑on experience in enterprise storage administration and engineering, preferably in telecom or large‑scale service‑provider environments.
• Strong working knowledge of SAN technologies (Fibre Channel, FCoE, iSCSI) and NAS protocols (NFS, CIFS/SMB).
• Hands‑on experience with major storage platforms such as NetApp (ONTAP), Dell EMC (Unity, PowerMax, PowerStore, Isilon/PowerScale), HPE (Nimble, 3PAR/Primera), Pure Storage, or equivalent.
• Experience with backup and recovery solutions such as Veritas NetBackup, Commvault, Veeam, or Dell EMC Networker/Avamar.
• Solid understanding of storage networking components — SAN switches/fabrics (Brocade, Cisco MDS), zoning, and multipathing.
• Experience with storage performance monitoring and capacity management tools (e.g., vendor‑native tools, SolarWinds, Grafana/Prometheus, ScienceLogic).
• Familiarity with virtualization platforms (VMware vSphere, Hyper‑V) and their integration with shared storage.
• Working knowledge of Linux and Windows Server host-side storage configuration (multipathing, LVM, file systems).
• Understanding of data replication and DR technologies (synchronous/asynchronous replication, snapshots, storage‑based DR orchestration).
• Exposure to scripting/automation (Python, PowerShell, Bash, or Ansible) for operational efficiency.
• Working knowledge of ITIL processes (incident, change, problem, and capacity management) and ITSM tools (ServiceNow or equivalent).
• Strong analytical, troubleshooting, and root‑cause‑analysis skills for complex, multi‑vendor storage environments.
• Good communication skills in English; Spanish language proficiency is an added advantage given the Chile‑based client environment.