LATAM Services Strategy & Delivery Leader

Aecom; Santiago; Remote; CLP 212,560,000 - 309,179,000; Full time

Job summary

Eaton’s Protection, Control & Solutions (PCS) is seeking a Services Business Leader for LATAM who will own the regional Services strategy, P&L, and a scalable delivery engine across LATAM. The role partners with GEO leaders and Finance to expand recurring revenue and lifecycle offers while ensuring safety, quality and certification across the region.

The successful candidate will lead three regional Services leaders, define standards for estimating and pricing, and drive a unified customer

Qualifications

• 10+ years of progressive experience in services or project businesses in electrical power, including at least 5 years leading a multi-country business or P&L.
• Demonstrated record of growing services revenue and margin, leading field organizations and sustaining a strong safety culture.
• Latin America regional experience strongly preferred.
• Fluency in English and either Spanish or Portuguese; proficiency in all three languages is strongly preferred.

Responsibilities

• Own the consolidated LATAM Services P&L and monthly business review, including orders, sales, backlog, end-to-end margin, operating profit, forecast, cash and productivity.
• Expand lifecycle and recurring revenue through maintenance agreements, installed-base conversion, modernization, aftermarket, engineering studies, automation, digital services, training and advisory offers.
• Lead safe, on-time, in-scope and profitable delivery, with consistent quality and a clear path for customer escalations.
• Lead three regional Services leaders and the regional delivery system, including engineering, field service, service centers, training, technical support and authorized partners.
• Create one consistent customer experience after order entry while partnering with GEO leaders on strategic accounts and critical escalations.
• Implement and sustain the Services safety, quality and technical-certification management system with clear regional standards and local accountability.
• Define Services estimating, solutioning and quotation standards; align pricing and approval governance with Marketing, Commercial Excellence, Finance and Sales.

Skills

Leadership in multi-country P&L

Fluency in English

Spanish or Portuguese fluency

Education

Bachelor's degree

Master's degree preferred

Job description

Eaton’s Protection, Control & Solutions (PCS) is seeking a Services Business Leader for LATAM who will own the regional Services strategy, P&L, and a scalable delivery engine across LATAM. The role partners with GEO leaders and Finance to expand recurring revenue and lifecycle offers while ensuring safety, quality and certification across the region.

The successful candidate will lead three regional Services leaders, define standards for estimating and pricing, and drive a unified customer