Implementation Manager

workfully; Santiago; On-site; CLP 45,000,000 - 65,000,000; Full time

Benefits offered by this job

Job summary

Confidential is hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.

The role requires hands-on delivery, strong KPI/SLAs, and independent work with trusted leadership.

Qualifications

• Experience leading technical teams in data centres or critical infrastructure environments.

Responsibilities

• Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
• Own delivery against KPIs and SLAs, driving root-cause fixes when targets are missed.
• Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
• Be the trusted on-site point of contact, managing day-to-day operations with autonomy.
• Coordinate resourcing, elevate blockers, and ensure compliance with client procedures and safety standards.

Job description

Why candidates should join

This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment.

Company

Confidential

Why candidates should join

This is a chance to help stand up and run a new workstream across Google data centre sites in LATAM. You’ll have ownership of on-site delivery, team coordination, and performance management in a highly visible environment. The work is operationally important, fast-moving, and hands-on, with the opportunity to shape how the team runs from the ground up and directly influence delivery outcomes.

Role Requirements

• experienced implementation manager (Must-have)
• large-scale data centre implementation or migration experience (Must-have)
• data centre infrastructure knowledge (Must-have)
• project management expertise (Must-have)
• stakeholder management (Must-have)
• resource and vendor management (Must-have)
• risk and issue management (Must-have)
• change management (Must-have)
• ticketing systems (Must-have)
• monitoring KPIs and SLAs (Must-have)
• strong communication skills (Must-have)
• ability to work independently (Must-have)
• trusted team leader (Must-have)
• Prince2 or PMP certification (Nice-to-have)
• ITIL Foundation (Nice-to-have)

About The Role

About the role

We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.

What you’ll do

• Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
• Own delivery against agreed KPIs and SLAs, and drive root‑cause fixes when targets are missed.
• Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
• Be the trusted on-site point of contact, managing day‑to‑day operations with a high degree of autonomy.
• Coordinate resourcing, elevate blockers, and ensure full compliance with client operating procedures and safety standards.

What we’re looking for

• Proven experience managing technical teams within a data centre or comparable critical‑infrastructure environment — this is essential, not preferred.
• Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.
• Fluent English, spoken and written (hard requirement).
• A confident, trustworthy communicator, comfortable being client‑facing and managing a team with light‑touch remote oversight.
• Able to hit the ground running — this is not a training‑up role.

What’s on offer

• Competitive salary, benchmarked to the Santiago market for this role.
• A high‑autonomy leadership role with direct client visibility.
• The chance to build and run a team inside a world‑class, mission‑critical technical environment.

This role is being hired through Workfully on behalf of our client, a global technology infrastructure services provider. Client identity will be shared later in the process.

Equity

NO

Visa sponsorship

NO

Interview process

• Shortlisted
• 1st stage: TBC
• 2nd Stage: TBC
• 3rd Stage: TBC
• Offer sent
• Offer accepted