Data Center Fibre Technician (L3)

Ersilia; Santiago; Vor Ort; CLP 24.000.000 - 36.000.000; Vollzeit

Benefits dieser Stelle

Competitive salary

High autonomy leadership

Direct client visibility

Zusammenfassung

Ersilia is hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You will own delivery, performance, and client relationships for the site, reporting into a remote leadership team.

You will manage field technicians across multiple sites in Santiago, ensuring KPI/SLA targets are met, and run regular reviews with the client. This role combines hands-on leadership with autonomous day-to-day operations in a critical

Qualifikationen

• Proven experience managing technical teams in data centres or critical infrastructure environments.
• Strong project management with KPI/SLA delivery experience.
• Fluent English (spoken and written).
• Confident, trustworthy communicator with client-facing duties and light-touch remote oversight.
• Able to hit the ground running; not a training role.

Aufgaben

• Lead a team of data centre field technicians across multiple sites in Santiago.
• Own delivery against KPIs and SLAs; drive root-cause fixes when targets are missed.
• Run weekly performance reviews with the client and contribute to monthly leadership reviews.
• Be the on-site point of contact with a high degree of autonomy.
• Coordinate resourcing, remove blockers, and ensure safety and procedures compliance.

Kenntnisse

Technical team management

Project management

Client-facing communication

Fluent English

Jobbeschreibung

About the role

We're hiring an Implementation Manager to lead a small on-site technical team supporting a hyperscale data centre operator in Santiago. You'll be the on-the-ground lead for a team of field technicians, owning delivery, performance, and client relationship management for the site, while reporting into a remote leadership team.

What you'll do

• Lead and schedule a team of data centre field technicians across multiple sites in Santiago.
• Own delivery against agreed KPIs and SLAs, and drive root-cause fixes when targets are missed.
• Run weekly performance reviews with the client and contribute to monthly business reviews with leadership.
• Be the trusted on-site point of contact, managing day-to-day operations with a high degree of autonomy.
• Coordinate resourcing, escape blockers, and ensure full compliance with client operating procedures and safety standards.
  

What we're looking for

• Proven experience managing technical teams within a data centre or comparable critical-infrastructure environment — this is essential, not preferred.
• Strong project management expertise, with a track record of managing KPIs/SLAs in an operational setting.
• Fluent English, spoken and written (hard requirement).
• A confident, trustworthy communicator, comfortable being client-facing and managing a team with light-touch remote oversight.
• Able to hit the ground running — this is not a training-up role.
  

What's on offer

• Competitive salary, benchmarked to the Santiago market for this role.
• A high-autonomy leadership role with direct client visibility.
• The chance to build and run a team inside a world-class, mission-critical technical environment.
  

This role is being hired through Workfully on behalf of our client, a global technology infrastructure services provider. Client identity will be shared later in the process.