Hybrid IT Support Intern — Edge-to-Cloud Focus

Hewlett Packard Enterprise; Santiago; Hybrid; CLP 13,392,000 - 26,784,000; Full time

Job summary

Hewlett Packard Enterprise in Chile seeks an entry-level specialist to support on-site and remote customers, delivering technical services and integration. The role emphasizes learning across servers, software, and managed services while maintaining strong customer relationships.

The position requires a technical degree with 0–3 years of experience. A hybrid work model applies, with two days per week in an HPE office, and a focus on delivering high-quality support within customer environments.

Qualifications

• Bachelor's degree preferred or Associate degree holder (technical field) with 0-3 years working experience in related fields desired.
• Basic knowledge of company products and services offerings.
• Communicate effectively to technical level and first-level management within an organization.

Responsibilities

• Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.
• Apply company solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Participate in Customer Expectation management as part of escalation process.
• Build relationship with management in assigned accounts.
• Sets expectations with customers based on defined parameters.

Skills

Technical knowledge

Communication

Active listening

Problem solving

IT environments

Education

Bachelor's degree

Associate degree

Job description

Hewlett Packard Enterprise in Chile seeks an entry-level specialist to support on-site and remote customers, delivering technical services and integration. The role emphasizes learning across servers, software, and managed services while maintaining strong customer relationships.

The position requires a technical degree with 0–3 years of experience. A hybrid work model applies, with two days per week in an HPE office, and a focus on delivering high-quality support within customer environments.