Head of Customer Excellence - Remote Mining Tech

GeologicAI; Chile; A distancia; CLP 88.583.000 - 137.795.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A casual and fun work environment

Flexible schedule and opportunities进行远

Extended health and dental benefits

Robots with lasers!

Descripción de la vacante

GeologicAI seeks a Manager, Customer Excellence to lead its global Customer Excellence specialists. You will align technical validation, workflow integration and CoreTable adoption with customer education and data expertise while shaping the function’s practices.

You’ll translate needs into technical solutions, set priorities, and ensure delivery with clear ownership. Ownership of team performance and cross-functional collaboration is essential.

Formación

• Degree in geoscience, engineering, science, business or related field.
• 15+ years in mining, mineral exploration or mining technical services.
• 5+ years in people leadership with coaching experience.
• Strong understanding of geological data supporting mining decisions.
• Clear written and executive communication skills.
• Experience coordinating programs across teams and partners.
• Experience developing service standards and operating procedures.
• Commercial awareness including procurement, scope management and value realization.

Responsabilidades

• Lead the Customer Excellence team with clear accountability and development plans.
• Translate strategy into team priorities and staffing recommendations.
• Allocate specialist capacity across regions based on needs and risk.
• Build a collaborative culture through coaching and accountability.
• Apply mining lifecycle knowledge to connect data with customer decisions and value.
• Guide customer workflows across exploration, drilling, resource evaluation, operations and processing.
• Identify opportunities to improve adoption, confidence and workflow effectiveness.
• Establish standards for services, reviews and support.
• Partner with regional leaders to coordinate support and resolve dependencies.
• Develop repeatable playbooks, guidance and learning resources.
• Travel up to 25% for domestic and international visits.

Conocimientos

Geoscience

Engineering

Leadership

Strategic thinking

Communication

Program coordination

Procurement awareness

Value realization

Educación

Geoscience or related field

Herramientas

CoreTable

Mining software

Descripción del empleo

GeologicAI seeks a Manager, Customer Excellence to lead its global Customer Excellence specialists. You will align technical validation, workflow integration and CoreTable adoption with customer education and data expertise while shaping the function’s practices.

You’ll translate needs into technical solutions, set priorities, and ensure delivery with clear ownership. Ownership of team performance and cross-functional collaboration is essential.