Head of Customer Excellence - Mining Tech (Remote)

GeologicAI; Santiago; Remote; CLP 117,878,000 - 176,817,000; Full time

Benefits offered by this job

Flexible schedule

Remote work options

Extended health and dental benefits

Robots with lasers

Job summary

GeologicAI is seeking a Manager, Customer Excellence to lead a global team focused on translating geological data into customer value. You will shape the function, set priorities, and establish standards for intake, validation and delivery of customer solutions.

You'll drive adoption of CoreTable and related workflows, coach engineers and scientists, and collaborate across regions to coordinate service delivery while maintaining rigorous quality and measurable outcomes.

Qualifications

• 15+ years in mining, mineral exploration or mining technical services.
• 5+ years people leadership with coaching of technical specialists.
• Strong understanding of geological data guiding mining decisions.
• Clear written and executive communication translating technical findings into business implications.
• Experience coordinating programs across teams and partners.

Responsibilities

• Lead the Customer Excellence team with clear accountabilities and development plans.
• Translate Customer Success strategy into team priorities and staffing recommendations.
• Allocate specialist capacity across regions based on customer needs and priorities.
• Build a collaborative team culture through coaching and accountability.
• Apply mining lifecycle knowledge to connect geological data and technology with customer decisions and measurable value.
• Guide the team on customer workflows across exploration, drilling, resource evaluation, mine operations and processing.
• Identify opportunities to improve adoption, decision confidence and workflow effectiveness.
• Make sure technical recommendations reflect site conditions and agreed deliverables.
• Establish practical standards for specialist services and delivery tracking.
• Monitor service quality, adoption and customer outcomes and drive improvements.
• Coordinate with Regional Success and leaders to resolve dependencies.

Skills

Geoscience knowledge

Engineering background

Executive communication

Cross-functional leadership

Stakeholder management

Technical judgment

Education

Geoscience degree

Tools

CoreTable

Geological databases

Mine-planning software

Job description

GeologicAI is seeking a Manager, Customer Excellence to lead a global team focused on translating geological data into customer value. You will shape the function, set priorities, and establish standards for intake, validation and delivery of customer solutions.

You'll drive adoption of CoreTable and related workflows, coach engineers and scientists, and collaborate across regions to coordinate service delivery while maintaining rigorous quality and measurable outcomes.