Global Digital Account Lead – Healthcare Tech

Marcus Thomas, Llc; Santiago; Hybrid; CLP 88,757,000 - 128,205,000; Full time

Benefits offered by this job

Health insurance family pack

Travel opportunities

Employee anniversary gift

Training & certifications

Job summary

Marcus Thomas in Santiago (hybrid) seeks a Digital Management Account Supervisor to lead a global healthcare technology client. You’ll own the client relationship, guide digital strategy, and manage budgets across CMS, CRM, email marketing and analytics.

You'll partner with cross‑functional teams to define requirements, shape solutions, and drive delivery while growing the account and ensuring profitability.

Qualifications

• Seven or more years of relevant experience in digital account management or digital client services within an agency, consultancy or comparable digital delivery environment.
• Experience coordinating multiple digital workstreams with cross-functional teams across digital strategy, technology, project management and account services.
• Experience navigating the complexities of digital programs in a regulated industry, such as healthcare, medical technology or financial services.
• Confidence leading client conversations, presenting recommendations and sharing a clear point of view with senior stakeholders, backed by sound judgment and professionalism.

Responsibilities

• Account Management and Client Partnership: Serve as the primary account management lead, independently owning the client relationship and building strong connections with stakeholders across the client's organization.
• Discovery and Requirements: Lead client discovery conversations, gather and organize business requirements, and translate into briefs and documentation.
• Project and Cross-Functional Delivery: Oversee digital workstreams across websites, CMS, CRM, email marketing and marketing automation, and analytics.
• Growth and Financial Stewardship: Own account budgets, scope, forecasts and profitability, and identify opportunities for growth.

Skills

Account management

Business analysis

Client relationship

Cross-functional collaboration

Digital strategy

Education

Bachelor's degree in business/marketing/digital

Tools

Salesforce Marketing Cloud

Data Cloud

CMS platforms

Job description

Marcus Thomas in Santiago (hybrid) seeks a Digital Management Account Supervisor to lead a global healthcare technology client. You’ll own the client relationship, guide digital strategy, and manage budgets across CMS, CRM, email marketing and analytics.

You'll partner with cross‑functional teams to define requirements, shape solutions, and drive delivery while growing the account and ensuring profitability.