Front Desk Experience Manager — Assistant

Celebrity Cruises; Región Metropolitana de Santiago; On-site; CLP 68,226,000 - 107,212,000; Full time

Job summary

Celebrity Cruises seeks an Assistant Front Desk Manager to oversee guest interactions, ensuring exceptional and memorable premium service. You will liaise between Guest Relations and all ship departments, guiding a team to anticipate guest needs and uphold high standards of professionalism on board.

The role requires strong leadership, communication, and organizational skills, with a clear focus on escalated guest interaction, sentiment, and front desk operations across both guest-facing and

Qualifications

• Experience as a hotel supervisor in a 4/5-star property.
• Cruising experience in the same role is an advantage.
• Ability to speak English clearly and cordially with guests.

Responsibilities

• Maintain professionalism and emergency preparedness within Front Desk Operations, front and back of house.
• Lead and collaborate with Front Desk Team; communicate inventory, program access and maintenance needs.
• Ensure accurate handling of financial transactions and cash float operations.
• Respond to escalated guest concerns in a courteous, empathetic, and proactive manner.

Skills

Leadership

Communication

Guest service orientation

Education

2 years hotel supervisor experience in 4/5-star hotel

Cruising experience in same role (advantage)

English proficiency

Job description

Celebrity Cruises seeks an Assistant Front Desk Manager to oversee guest interactions, ensuring exceptional and memorable premium service. You will liaise between Guest Relations and all ship departments, guiding a team to anticipate guest needs and uphold high standards of professionalism on board.

The role requires strong leadership, communication, and organizational skills, with a clear focus on escalated guest interaction, sentiment, and front desk operations across both guest-facing and