Luxury In-Suite Concierge & Guest Experience Lead

Celebrity Cruises; Región Metropolitana de Santiago; On-site; CLP 49,310,000 - 69,034,000; Full time

Job summary

Celebrity Cruises is seeking a professional Butler to own the guests’ in-suite experience aboard a luxury cruise. You will be the liaison between guests and all Hotel and Marine Departments, proactively anticipating needs and delivering exceptional service.

You will manage suite maintenance, coordinate amenities, and ensure flawless delivery of all privileges. Strong hospitality, communication and organizational skills are essential to meet the highest standards.

Qualifications

• Two years or more guest-facing service in a luxury environment.
• Ability to speak English clearly, distinctly and cordially with guests.
• Confident, well-groomed appearance with a warm, welcoming demeanor.
• Strong emotional intelligence with capable conflict resolution and knowledge of food & beverage service.
• Ability to read and write English to understand procedures and instructions.

Responsibilities

• Ensure Retreat guests are comfortable and informed about suites, amenities, ship offerings, ports of call and privileges.
• Serve as personal contact and advocate for seamless inter-department communication and delivery.
• Taste-test and screen services and food items to uphold impeccable standards.
• Champion excellence and drive higher standards for the Retreat program and guests.
• Collaborate with Retreat areas to share guest preferences and enhance experiences.

Skills

Guest relations

English proficiency

Hospitality excellence

Communication skills

Job description

Celebrity Cruises is seeking a professional Butler to own the guests’ in-suite experience aboard a luxury cruise. You will be the liaison between guests and all Hotel and Marine Departments, proactively anticipating needs and delivering exceptional service.

You will manage suite maintenance, coordinate amenities, and ensure flawless delivery of all privileges. Strong hospitality, communication and organizational skills are essential to meet the highest standards.