Enablement and Training Assistant Analyst - LATAM

SumUp; Santiago; On-site; CLP 12,000,000 - 20,000,000; Full time

Benefits offered by this job

L&D budget

20 days paid leave

Annual leave and holidays

Referral bonus

Health and life coverage

Job summary

SumUp LATAM is expanding its Support Enablement team in Santiago to onboard agents across Chile, Peru, Colombia and Mexico. You will lead onboarding, tailor content to each market and ensure agents reach full readiness within their first week.

The role emphasizes measuring knowledge gaps, designing targeted reinforcement, and maintaining up-to-date product knowledge through reinforcements and internal content usage. This is an office-based opportunity in Santiago.

Qualifications

• Experience delivering onboarding or enablement in operations.
• Ability to measure knowledge gaps and design reinforcement actions.
• Clear communication with diverse audiences across multiple markets.
• Comfort with repetitive, structured tasks while maintaining quality.
• Collaborative mindset and adaptability to change.

Responsibilities

• Run onboarding sessions for LATAM Support across Chile, Peru, Colombia and Mexico.
• Prepare and facilitate sessions using existing content to reach readiness in week one.
• Measure knowledge levels, identify gaps, design targeted actions.
• Lead knowledge reinforcement initiatives for products, processes and tools.
• Encourage use of internal content to increase agent autonomy.

Skills

Onboarding delivery

Training facilitation

Knowledge assessment

Cross-market coordination

Verbal & written communication

Tools

Content management

Documentation skills

Job description

Team description

The LATAM Support Enablement team makes sure agents across Chile, Peru, Colombia and Mexico have the knowledge and skills they need to support SumUp's merchants from day one. As we bring new markets into the operation and prepare external teams to support us, the scope of training and knowledge adoption is growing fast, and this role is being created to give it the focus it deserves. Joining now means shaping how a multi-market Support team learns, ramps up and keeps its knowledge sharp during one of the most important growth phases for LATAM Support.

What you’ll do

• Run onboarding sessions for new Support agents across Chile, Peru, Colombia and Mexico, making sure everyone starts with the right access, materials and setup.
• Prepare and facilitate onboarding training sessions based on existing content, helping agents reach full contact-handling readiness within their first week.
• Measure agents' knowledge levels, spot gaps, and design targeted training or reinforcement actions to close them.
• Run knowledge reinforcement initiatives that keep agents up to date on products, processes and tools.
• Encourage the use of internal content and documentation to build agents' autonomy over time.

You’ll be great for this role if…

• Strong organisational skills and attention to detail help keep multiple training activities on track at once.
• Experience supporting training, onboarding or enablement processes in an operational environment.
• Comfort working with repetitive, structured tasks while keeping quality and consistency high.
• Clear verbal and written communication makes it easy to explain processes and give feedback to different audiences.
• Adaptability and a collaborative mindset make it easier to navigate change as the team and markets grow.

Why you should join SumUp

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Santiago office. This involves an office-first setup.
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success.
• A dedicated annual L&D budget that you can use to attend conferences and/or advance your career through further education.
• Generous time off: 20 days of paid leave, plus public holidays and special leave days.
• Health and life coverage: in partnership with Zurich, we offer health insurance, including optical and dental and life insurance.
• Extra allowances: tax-free support for meals, childcare, transportation, and home internet.
• Break4me: 1-month sabbatical after 3 years of service.
• Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.

About SumUp

Be empowered to do more that matters.

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 39 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 4,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited.

Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don't tick every box, it's ok too because it means you have room to learn and develop your career at SumUp.