Director, Solutions Strategy — CX & Tech Architect (Hybrid/Remote)

OpenTalent; Santiago; Híbrido; CLP 168.224.000 - 242.991.000; Jornada completa

Descripción de la vacante

APPLY is the Agentic CX partner for global brands, offering hybrid/remote-friendly roles. The Director, Solutions Strategy turns client problems into credible, buildable solutions and ensures delivery quality.

You’ll shape technology opportunities outward and raise internal capabilities, mentoring strategists, architects, and technologists to elevate practice. The role balances business objectives, customer experience, and engineering excellence, working across discovery, scope, estimates, and

Responsabilidades

• Design enterprise-grade technology solutions for new initiatives and business opportunities.
• Define solution scope, capacity, and high-level estimates in collaboration with Product, Design, Engineering, Data, and other disciplines.
• Present and articulate technology solutions, trade-offs, and recommendations to client stakeholders, including where we recommend against something.
• Lead technology and vendor assessments, and act as a key voice in buy-vs.-build decisions.
• Engage the technology partner ecosystem when defining solutions, bringing partner capability to bear on the client's problem.
• Ensure proposed solutions balance business objectives, technical feasibility, scalability, delivery realities, and long-term client strategy.
• Contribute to pipeline quality and win rate on opportunities you shape.

Descripción del empleo

APPLY is the Agentic CX partner for global brands, offering hybrid/remote-friendly roles. The Director, Solutions Strategy turns client problems into credible, buildable solutions and ensures delivery quality.

You’ll shape technology opportunities outward and raise internal capabilities, mentoring strategists, architects, and technologists to elevate practice. The role balances business objectives, customer experience, and engineering excellence, working across discovery, scope, estimates, and