Customer Support Manager — Lead AI-Driven, High-Impact Team

Sovos; Santiago; Híbrido; CLP 25.000.000 - 30.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Time-Off

Comprehensive Health Benefits

Meal Vouchers

Mentoring Programs

Training and Development

Descripción de la vacante

Sovos is hiring a Manager, Customer Support in Santiago, Chile. In this role, you will lead a team to deliver exceptional customer service, drive process improvements, and ensure operational excellence. Ideal candidates have 3+ years in customer support and experience managing teams.

We offer comprehensive health benefits, flexible time-off, and professional development programs. Join us in transforming tax compliance!

Formación

• Experience leading teams and managing performance.
• Strong organizational skills and ability to prioritize.
• Comfort with AI tools to enhance team workflows.

Responsabilidades

• Lead and develop a team of Customer Support Analysts.
• Oversee daily operations and ensure quality service.
• Drive continuous improvement and analyze operational data.

Conocimientos

Team leadership

Process improvement

Customer service

Analytical skills

Communication (English)

Educación

3+ years in customer support or service

2+ years in SaaS or tax compliance

Herramientas

Salesforce

Workforce management tools

Descripción del empleo

Sovos is hiring a Manager, Customer Support in Santiago, Chile. In this role, you will lead a team to deliver exceptional customer service, drive process improvements, and ensure operational excellence. Ideal candidates have 3+ years in customer support and experience managing teams.

We offer comprehensive health benefits, flexible time-off, and professional development programs. Join us in transforming tax compliance!