Counter Manager Counter Manager

Elc Beauty Llc; Santiago; On-site; CLP 6,696,000 - 10,044,000; Full time

Job summary

ELC Beauty LLC is seeking a dynamic Counter Manager to lead and develop our Sales Associates, driving sales, customer service and operations. You will shape the store's business plan, recruit and retain customers, and lead in-store events with a focus on building strong customer relationships and a high-performing team.

You should bring proven leadership, coaching and business management skills from a fast-paced retail environment, with a passion for coaching others and delivering exceptional

Qualifications

• Retail leadership experience in a fast-paced setting.
• Ability to coach and develop a sales team.
• Strong customer service and relationship management skills.
• Proven track record of meeting objectives and standards.
• Experience in strategic planning and execution.

Responsibilities

• Lead, coach and develop a team of Sales Associates to achieve sales, customer service and operational targets.
• Accountable for creating and executing an agile store business plan.
• Recruit and retain customers through strategic events and CRM initiatives.
• Direct front-line marketing and in-store activities to drive performance.
• Build and maintain an effective informal network within the store and with stakeholders.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

People leadership

Goal orientation

Strategic thinking

Coaching

Team development

Accountability

Network building

Attention to detail

Autonomy

Proactiveness

Discretion

Education

Retail sales leadership experience

Tools

Microsoft Excel

Email systems

Job description

Description We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team. If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty. Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-round skills needed to progress further within the Beauty Industry. With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills.
• Excellent interpersonal skills.
• Quality customer service skills.
• Skilled at winning people over.
• Results oriented, with high drive to meet objectives and standards.
• Pursue goals beyond what is required or expected of them.
• Senses others' development needs and bolsters their abilities.
• Anticipates, recognizes, and meets customers' needs.
• Handles difficult and tense customer service situations with diplomacy and tact.
• Guides the performance of others while holding them accountable.
• Cultivate and maintain extensive informal networks.
• Models team qualities like respect, helpfulness, and cooperation.
• High attention to detail and organisational skills.
• The ability to work autonomously and contribute to the team.
• Proactive and positive approach to work and tasks.
• Confidentiality, tact, and discretion when dealing with people.

Qualifications / Knowledge

• Retail sales experience.
• Teamleadership degree of experience dependent on business/Store size.
• Experience in strategic planning and execution.
• Ability to develop financial plans and manage resources.
• Working knowledge of a computerised system including email, Microsoft Excel.