Collections Expert

McKinsey & Company, Inc.; Santiago; Presencial; CLP 9.000.000 - 15.000.000; Jornada completa

Descripción de la vacante

McKinsey & Company in Santiago de Chile seeks a senior professional to advance risk and resilience initiatives. You will develop specialized expertise in collections strategies, solve complex problems, and advise clients to enable transformational change.

You will gather data, test hypotheses, and craft recommendations for top management decisions. You will work with the Risk & Resilience Practice from our Santiago office, delivering impact across diverse industries and collaborating with

Formación

• Bachelor's degree in business or related field is required.
• Minimum of 10+ years in collections or related risk areas in a BPO/outsourcing environment.
• Experience managing teams and leading people.
• Strong interpersonal skills with the ability to interact with all levels of stakeholders.
• Proven ability to manage projects and drive change.
• Self-motivated with ability to work independently or in a team.
• Capacity to handle multiple tasks or projects concurrently.
• Excellent communication skills for training and facilitating discussions.

Responsabilidades

• Maintain deep, specialized expertise in evaluating collection strategies.
• Serve as trusted advisor to clients to drive change and lasting impact.
• Lead opportunities and transformational initiatives with core clients on a director-level basis.
• Gather, analyze information, formulate and test hypotheses, and develop recommendations.
• Communicate recommendations to support top management-level strategic decisions.

Conocimientos

Leadership experience

Interpersonal skills

Change management

Project management

Analytical thinking

People management

Educación

Bachelor's degree in business/related field

Master’s degree preferred

Descripción del empleo

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will maintain deep, specialized expertise in evaluating collection strategies and use that expertise to solve problems and serve as trusted advisor to clients to create change and lasting impact. You will spend time creating opportunities and driving transformational impact with a set of core clients in a director role. Over the course of each project, you will gather and analyze information, formulate, and test hypotheses, and develop and communicate recommendations to support top management-level strategic decisions. You’ll work with our Risk & Resilience Practice in our Santiago de Chile office. This global practice supports clients in many different industries facing challenges of developing and implementing tailored concepts for risk recognition, measurement, and control.

YOUR GROWTH

Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues—at all levels—will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you’ll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won’t find anywhere else. When you join us, you will have:

• Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast‑paced learning experience, owning your journey.
• A voice that matters: From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• World‑class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well‑being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• Bachelor's degree in business‑related fields; Master’s degree is a plus
• 10+ years’ experience in Collections in BPOs
• Experience managing people
• Excellent interpersonal skills and the ability to adjust and interact with all levels
• Strong project and change management skill
• Independent self‑management skills and ability to work independently or as part of a team
• Capable of executing multiple tasks or projects simultaneously
• Strong communications skills to facilitate discussions and conduct training

FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON‑U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

FOR BRAZILIAN APPLICANTS: Applicants for job positions in any office in Brazil have flexibility regarding qualifications and McKinsey & Company will not require previous experience of more than 6 months. If the job description indicates preferred prior work experience of more than 6 months, applicants for such job position in the Brazilian offices must interpret the preferred qualification described as limited up to 6 months maximum.