Head of People

Sur; Santiago; Remote; CLP 38,145,000 - 45,773,000; Full time

Job summary

Sur is seeking a Head of People to own the people function end to end for a fast-growing, fully remote coaching and consulting business. You will report to the COO, build people systems from scratch, and partner with leadership to align growth with culture and engagement.

You will lead hiring, onboarding, compensation negotiations, and development programs across a remote, international team, including US-based hires and contractors. Strong English and coaching mindset are essential.

Qualifications

• 10+ years of experience in HR or People Operations.
• Strong verbal and written English with a C1 equivalent.
• Experience working with US-based companies and owning HR for a unit or team.
• Hands-on experience negotiating compensation and managing full-cycle onboarding.
• Knowledge of employee vs. contractor classification, including international hires and multi-state US employment considerations.
• Experience with Gusto.
• Experience building people processes like performance reviews, onboarding programs, or learning initiatives.

Responsibilities

• Manage the hiring pipeline, including initial screening and coordinating interviews with internal stakeholders.
• Partner with leadership on capacity planning and budget alignment before roles open.
• Own salary negotiations and full-cycle onboarding, including contracts.
• Manage a mixed workforce of employees and contractors, including international hires.
• Build core people programs: performance reviews, learning and development, culture initiatives.
• Lead leadership development to help coaches and consultants grow in their roles.
• Serve as a trusted, coaching-minded resource for the team.

Skills

People Operations

US Employment

Onboarding

Salary Negotiation

Coaching Mindset

English Proficiency

Gusto

HR Policies

Remote Team Management

Performance Reviews

Tools

Gusto

Asana

Airtable

Google Workspace

Microsoft Office

Job description

As the Head of People, you will be the go-to people partner for a small, fast-growing, fully remote coaching and consulting business, owning the people function end to end from hiring and onboarding through culture and leadership development. You will report directly to the COO and bring a warm, solutions-oriented approach that helps the business grow while keeping the team supported, aligned, and engaged. This is a hands‑on role for someone who enjoys building people systems from the ground up in a startup environment.

Responsibilities

Manage the hiring pipeline for open roles, making the initial cut on high-volume applications and coordinating candidates through interviews with multiple internal stakeholders

• Partner with leadership on capacity planning, flagging when it is time to hire and confirming budget alignment before roles open
• Own salary negotiations with incoming hires and run smooth, full‑cycle onboarding, including clear and accurate contracts
• Manage a mixed workforce of employees and contractors, both in the US and internationally, and research the tax and legal requirements when hiring in a new US state or country
• Build and run core people programs such as performance reviews, learning and development, and culture initiatives
• Lead leadership and professional development initiatives that help coaches and consultants keep growing in their roles
• Serve as a trusted, approachable resource for the team, helping people work through workplace challenges with a coaching mindset
• Identify gaps as the company grows and proactively recommend and lead new people initiatives
• Support leadership with day‑to‑day HR needs while keeping a warm, relationship‑first culture in a fully remote team

• 10+ years of experience in HR or People Operations
• Strong verbal and written English. C1 equivalent
• Experience working with US‑based companies, including owning HR for a company, business unit, or team
• Hands‑on experience negotiating compensation and managing full‑cycle onboarding
• Working knowledge of employee vs. contractor classification, including international hires and multi‑state US employment considerations
• Experience with Gusto
• Experience building people processes such as performance reviews, onboarding programs, or learning and development initiatives
• A warm, people‑first communication style, with the ability to act as a coach and advocate rather than a compliance enforcer
• Comfortable with Microsoft Office and Google Workspace

Preferred Qualifications

• Experience in a small business or startup that grew from roughly 8 to 40 or 50 employees
• Experience with Asana and Airtable
• Experience supporting coaching, consulting, or other client services teams
• Familiarity with using AI tools to build presentations and streamline people processes

• Compensation: $3,500 to $4,200 USD per month, depending on experience
• Schedule: Full‑time, EST business hours
• Location: Fully remote from Latin America or the Caribbean

We only accept CVs submitted in English