Chile Onboarding Specialist

Telepatia; Santiago; On-site; CLP 16,740,000 - 25,668,000; Full time

Job summary

Telepatia builds real-time AI healthcare tools to reduce the documentation burden on clinicians. You will help doctors experience Telepatia's AI Scribe by guiding first consultations, troubleshooting with engineers, and ensuring doctors reach consistent usage that makes the tool indispensable.

You will work with hospitals, coordinate with Forward Deployed Engineers, and train new users on best practices to maximize accuracy and speed while ensuring patient consent compliance and data privacy.

Qualifications

• Experience providing on-site support to clinicians and coordinating consent/protocols.
• Familiarity with EMR-based workflows and healthcare software.
• Ability to train and guide doctors in adopting new AI tools.

Responsibilities

• Provide on-site technical and emotional support to ensure smooth transition to AI-assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals to scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

Skills

On-site support

Technical support

Emotional support

Adoption monitoring

Feedback collection

Consent handling

Training new users

Champions identification

Doctor guidance

Education

Clinical research coordination experience

Tools

EMR systems

SaaS platforms

Job description

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first‑time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands‑on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on‑site support (technical and emotional) to ensure a smooth transition to AI‑assisted documentation.
• Monitor adoption metrics: consultations per doctor, drop‑off rate, and time to first success.
• Collect feedback and communicate insights to product and engineering teams.
• Assist with patient consent (consentimiento informado) and ensure compliance.
• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify champions within hospitals who can help scale usage organically.
• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).
• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).
• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists
• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).
• Customer success or “support on-site” profiles from SaaS or medical device startups