Chile Onboarding Specialist

Telepatia; Chile; Presencial; CLP 13 392 000 - 22 320 000; Tempo integral

Resumo da oferta

Telepatia is hiring for an on-site support role to help doctors transition to our AI Scribe and ensure consistent usage across hospitals. You’ll train clinicians, monitor adoption metrics, and collaborate with engineers to resolve setup issues.

Ideal candidates bring clinical coordination experience, strong communication with medical staff, and a proactive approach to feedback collection. This is a hands-on, field-based position based in Chile.

Qualificações

• Experience coordinating consent procedures and patient communications.
• Comfort coordinating with hospital staff and doctors in fast-paced settings.
• Ability to troubleshoot basic technical issues and report insights clearly.

Responsabilidades

• Provide on-site support to ensure smooth adoption of Telepatia's AI Scribe.
• Monitor adoption metrics and identify drop-offs or blockers.
• Collect user feedback and relay insights to product/engineering teams.
• Assist with patient consent processes and ensure regulatory compliance.
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify hospital champions to help scale usage.
• Guide doctors during initial consultations using Telepatia's Scribe platform.

Conhecimentos

On-site support

Adoption monitoring

Feedback collection

User training

Consent process

Cross-functional communication

Technical troubleshooting

Formação académica

Clinical research coordination experience

Ferramentas

Scribe platform

CRM systems

Descrição da oferta de emprego

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.

• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.

• Collect feedback and communicate insights to product and engineering teams.

• Assist with patient consent (consentimiento informado) and ensure compliance.

• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.

• Train new users on best practices to maximize accuracy and speed.

• Identify champions within hospitals who can help scale usage organically.

• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).

• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).

• Auxiliares de enfermería o instrumentadores who want to move to a non-clinical, tech-related role.

• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists

• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).

• Customer success or “support on-site” profiles from SaaS or medical device startups