Chile Onboarding Specialist

Telepatia; Chile; On-site; CLP 13,392,000 - 20,088,000; Full time

Job summary

Telepatia in Chile is hiring on-site support specialists to help doctors transition to our real-time AI Scribe. You will guide initial consultations, support users hands-on, and ensure consistent use that makes the tool indispensable.

Join a team building AI healthcare products and collaborate with product, engineering, and hospital staff to improve documentation accuracy and speed.

Qualifications

• Experience coordinating clinical research or similar protocols.
• Background in hospital operations or patient experience workflows.
• Familiar with engaging doctors and clinical staff.

Responsibilities

• Provide on-site support to doctors and staff during adoption of Telepatia's AI Scribe.
• Monitor usage metrics and report drop-offs, time to first success.
• Collect user feedback for product and engineering teams.
• Assist with patient consent processes and compliance.
• Coordinate with Forward Deployed Engineers for setup and troubleshooting.
• Train new users on best practices to maximize accuracy and speed.
• Identify hospital champions to scale usage organically.
• Guide doctors during initial consultations using Telepatia's Scribe.

Skills

Clinical research coordination

Hospital operations

Medical reps

Onboarding

Implementation

Customer success

Job description

Why Telepatia

The world's most scarce resource isn't time — it's medical attention. Doctors spend 40–70% of their day typing instead of caring for patients. At Telepatia, we're changing that.

We build real-time AI products for healthcare — medical transcription, clinical record generation, and EMR integrations across Brazil and Colombia. Our flagship, AI Doctor, is part of a suite of four AI Healthcare Employees built by doctors, for doctors.

What You'll Do

You’ll help doctors experience the future of medicine — where documentation happens automatically. Your job is to turn first-time users into active advocates by guiding them through their first consultations with Telepatia’s AI Scribe, supporting them hands-on, and ensuring they reach consistent usage that makes the tool indispensable.

• Provide on-site support (technical and emotional) to ensure a smooth transition to AI-assisted documentation.


• Monitor adoption metrics: consultations per doctor, drop-off rate, and time to first success.


• Collect feedback and communicate insights to product and engineering teams.


• Assist with patient consent (consentimiento informado) and ensure compliance.


• Coordinate with Forward Deployed Engineers for setup and technical troubleshooting.


• Train new users on best practices to maximize accuracy and speed.


• Identify champions within hospitals who can help scale usage organically.


• Guide doctors during their first consultations using Telepatia’s Scribe platform.

What You Have

• Clinical research coordinators or assistants (used to managing consent and protocols).


• Hospital operations or patient experience staff (already deal with doctors, scheduling, and patients).


• Visitadores médicos junior (medical reps tired of pharma sales pressure but great with doctors).

From tech/ startup side:

• Onboarding / Implementation specialists


• Field operations from delivery, POS, or fintech startups (who activate merchants, drivers, or retail users).


• Customer success or “support on-site” profiles from SaaS or medical device startups