Chile CX Insights Analyst: Data-Driven Customer Experience

Kaizen Gaming; Santiago; Presencial; CLP 18.000.000 - 30.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

A buddy will support you with your on-

Competitive pay and bonus scheme

Developmental 360 feedback framework

Unlimited access to Udemy & continuous

Descripción de la vacante

Kaizen Gaming is expanding its Customer Experience team in Chile. We seek an intermediate-level CX Analyst to analyze customer data, map journeys, and translate insights into product improvements.

You will collaborate with UX/UI and product teams to elevate the user experience and satisfaction. The role focuses on collecting feedback, identifying trends, and presenting actionable recommendations to drive improvements in a fast-paced gaming environment.

Formación

• Bachelor's degree in Business, Marketing, Analytics, Psychology, Anthropology or related field; Master's preferred.
• 3 years of experience in data analysis or customer experience.
• Experience in gambling industry is a plus.
• Proficient in Excel and data visualization tools such as Tableau or Power BI.

Responsabilidades

• Data Analysis and Insights: Collect, analyze, and interpret customer data to identify trends, preferences, and pain points.
• Data-driven insights to drive improvements in customer experience.
• Monitor KPIs related to customer satisfaction, engagement, and loyalty.
• Customer Journey Mapping: Map out customer journeys to understand end-to-end experience and identify optimization opportunities.
• Collaborate with UX/UI teams to enhance the user interface and streamline the customer journey.
• Feedback Analysis: Analyze customer feedback from surveys, interviews, reviews, and support interactions to uncover insights.
• Provide recommendations for addressing customer concerns and enhancing satisfaction.
• Reporting and Presentation: Create reports and presentations that communicate findings to stakeholders.
• Present data-driven insights to cross-functional teams and management to guide decisions.
• Collaboration and Strategy: Work with teams to implement customer-centric strategies and initiatives.

Conocimientos

Data analysis

Customer experience

Communication skills

Presentation skills

AI mindset

Educación

Bachelor's degree in Business, Marketing, Analytics, Psychology, Anthropology or related field

Master's degree preferred

Herramientas

Excel

Tableau

Power BI

Descripción del empleo

Kaizen Gaming is expanding its Customer Experience team in Chile. We seek an intermediate-level CX Analyst to analyze customer data, map journeys, and translate insights into product improvements.

You will collaborate with UX/UI and product teams to elevate the user experience and satisfaction. The role focuses on collecting feedback, identifying trends, and presenting actionable recommendations to drive improvements in a fast-paced gaming environment.