Chile Country Manager: Customer Success & Ops Leader

Un Women; Santiago; Hybride; CLP 87 209 000 - 145 349 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Flexible work arrangements

Company equity

Retirement plan

Generous paid time off

Résumé du poste

PagerDuty, Inc. seeks a seasoned Director, Customer Success and Country Manager for Chile.

You will lead the Chilean Customer Success, Support and Professional Services teams, and coordinate with Engineering, Solutions, Marketing and Finance to ensure a unified customer experience and strong local performance. You will drive local hiring, budget, and operations, represent the company in Chile, and uphold regulatory compliance while reporting to HQ leadership.

Qualifications

• 10+ years of progressive leadership experience in SaaS or technology companies.
• Experience leading post-sales customer support and services teams with KPI metrics such as churn, downgrades, and net expansion.
• Fluent in both Spanish and English, written and verbal.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Responsabilités

• Serve as senior on-site leader for Chile, overseeing Customer Success, Support and Professional Services in Chile and coordinating with global teams.
• Lead local Support and Services to accelerate customer success, collaborating with sales and customers on deployments and ensuring a unified customer experience to maximize revenue and minimize churn.
• Act as primary local liaison between site teams and global leaders, aligning with global strategy and surfacing local needs.
• Manage site operations, facilities, compliance, and employee experience for the Santiago office.
• Partner with People/HR on hiring, onboarding, retention, and talent development in the Chilean market.
• Drive employee engagement and culture-building across functional teams under a shared site identity.
• Represent PagerDuty externally in Chile, building relationships with government bodies, industry groups, vendors, and partners.
• Ensure compliance with Chilean labor law, tax, and regulatory requirements in partnership with Legal and Finance.
• Oversee local operating budget and site-level spend; track and report office health metrics to HQ.

Connaissances

Leadership

Customer Success

Cross-functional leadership

KPI tracking

Bilingual Spanish/English

Formation

Bachelor's degree

MBA or advanced degree preferred

Description du poste

PagerDuty, Inc. seeks a seasoned Director, Customer Success and Country Manager for Chile.

You will lead the Chilean Customer Success, Support and Professional Services teams, and coordinate with Engineering, Solutions, Marketing and Finance to ensure a unified customer experience and strong local performance. You will drive local hiring, budget, and operations, represent the company in Chile, and uphold regulatory compliance while reporting to HQ leadership.