Global Submissions Specialist — Hybrid & Equity

Clio; Santiago; Hybrid; CLP 174,419,000 - 290,698,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESP P

Job summary

PagerDuty seeks an experienced Country Manager for Chile to lead the Customer Success, Support, and Professional Services teams in Santiago. This executive will drive cross-functional collaboration with Engineering, Marketing, Finance, and IT while aligning local operations with PagerDuty's global strategy.

The role oversees site operations, local hiring, and regulatory compliance, while representing PagerDuty externally and ensuring a cohesive, high-performing Chilean team in a hybrid work

Qualifications

• 10+ years of progressive leadership experience in SaaS or technology, including Customer Success and site/country management.
• Experience leading post-sales customer support and services with KPI tracking.
• Ability to influence cross-functional teams without subject-matter expertise in every function.
• Fluent in Spanish and English, written and verbal.
• Strong understanding of the Chilean business environment, labor market, and regulatory landscape.
• Bachelor's degree required; MBA or equivalent advanced degree preferred.

Responsibilities

• Serve as senior on-site leader for the Santiago office covering Customer Success, Support, and Professional Services.
• Lead local teams to accelerate customer success and maximize revenue while minimizing churn; track KPIs.
• Coordinate with global leaders to align local needs with global strategy.
• Oversee site operations, facilities, and local compliance; manage hiring with People/HR.
• Represent PagerDuty with government bodies, partners, and customers in Chile.

Skills

Leadership

Customer Success

Cross-functional leadership

Bilingual English/Spanish

Education

Bachelor's degree

MBA preferred

Job description

PagerDuty seeks an experienced Country Manager for Chile to lead the Customer Success, Support, and Professional Services teams in Santiago. This executive will drive cross-functional collaboration with Engineering, Marketing, Finance, and IT while aligning local operations with PagerDuty's global strategy.

The role oversees site operations, local hiring, and regulatory compliance, while representing PagerDuty externally and ensuring a cohesive, high-performing Chilean team in a hybrid work