Chile Country Manager & Customer Success Director

Mabest; Santiago; Presencial; CLP 12.000.000 - 24.000.000; Jornada completa

Descripción de la vacante

PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead our Chilean team and Santiago office. This role provides direct leadership for PagerDuty's Customer Success, Support, and Professional Services teams located in Chile, as well as cross-functional leadership for Engineering, Solutions Consulting, Marketing, Finance, IT, and other resident functions.

This role serves as PagerDuty's senior on-site leader in Chile, ensuring a unified culture and smooth day-to-day

Formación

• Proven experience leading Customer Success, Support and Professional Services teams.
• Ability to collaborate across Engineering, Sales, Marketing, Finance and IT.
• Strong focus on building scalable customer success programs.

Responsabilidades

• Serve as the senior on-site leader for PagerDuty's Santiago office, providing direct leadership for Customer Success, Support and Professional Services teams (within our Customer Success Group) as well as cross-functional leadership across Engineering, Customer Success, Renewal Management, Marketing, and other resident teams.
• Lead the local Support and Services teams to accelerate customer success by collaborating with sales & customers

Conocimientos

Leadership

Customer Success

Cross-functional

Operations

Descripción del empleo

PagerDuty is seeking an experienced CSG leader and Chile Country Manager to lead our Chilean team and Santiago office. This role provides direct leadership for PagerDuty's Customer Success, Support, and Professional Services teams located in Chile, as well as cross-functional leadership for Engineering, Solutions Consulting, Marketing, Finance, IT, and other resident functions.

This role serves as PagerDuty's senior on-site leader in Chile, ensuring a unified culture and smooth day-to-day