Assistant Waiter

NAVEGACRUCEROS.COM; Concepcion; On-site; CLP 5,510,000 - 8,266,000; Full time

Job summary

NAVEGACRUCEROS.COM is seeking staff to support dining operations, helping achieve guest satisfaction targets and maximize food and beverage revenues by following service strategies and optimizing up-sell opportunities. Primary duties include setting up stations with china, glassware, and mise-en-place, ensuring proper service sequence, addressing deficiencies, and cleaning up at the end of service.

Room Service duties cover delivering orders and amenities to guest staterooms, assisting with

Job description

ESSENTIAL FUNCTIONS

Overall

• Assist with achieving departmental guest satisfaction targets and food and beverage revenues by following established service strategies and optimizing up-sell opportunities.
• Performs other related duties as assigned or as directed. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position.
• Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for his/her position.

Restaurant and Buffet

• Ensures that assigned station is properly setup with the required amounts of china, glassware, silverware and mis-en-place prior to the start of service.
• Complies with sequence of service for food and beverage, and follows the lead/instructions of the Waiters to ensure timeliness of service to guests.
• Resolves any service and/or product deficiencies that may occur, to ensure satisfaction of service with guests in assigned station.
• Ensures that assigned station is properly cleaned and set-up at the end of the meal period and that all assigned side-work is complete.
• Performs other jobs as assigned, to include but not limited to manning non-cooking buffet action stations (i.e. carving station, dessert station).

Room Service

• Deliver food and beverage orders to guest’s staterooms as per company procedure.
• Deliver amenities to guest’s staterooms.
• Assists with private parties and functions.
• Field guest phone orders and handle according to established procedures.
• Clear service trays from staterooms, corridors and pantries in a timely manner