Agile Delivery Lead (Scrum Master

Global Payments Inc.; Santiago; On-site; CLP 12,000,000 - 18,000,000; Full time

Job summary

Global Payments Inc. is seeking an Agile Delivery Lead to coordinate Scrum Master activities across multiple teams supporting the Genius Enterprise POS platform. You will coach teams, facilitate planning, manage risks and dependencies, and drive delivery governance with stakeholders.

You will partner with Product, Engineering, Architecture and Delivery to improve execution, transparency and outcomes. Strong leadership and communication are essential.

Qualifications

• 3+ years as Scrum Master or Agile Delivery Lead
• Experience supporting Agile delivery teams in software development
• Experience facilitating team and cross-functional planning activities
• Experience identifying and resolving delivery risks, dependencies and impediments
• Experience using Jira and Confluence
• Experience applying SAFe, Lean, Scrum, Kanban in practice

Responsibilities

• Coordinate across multiple Agile teams, product pods and stakeholders
• Identify and help resolve delivery risks, dependencies and impediments
• Drive transparency via delivery metrics and executive-ready status updates
• Support planning activities aligning execution with business priorities
• Partner with Product, Engineering, Architecture to improve delivery and alignment
• Coach teams in Agile, Lean, Scrum, and Kanban practices
• Promote continuous improvement through retrospectives and metrics analysis
• Help teams establish sustainable delivery practices for their Agile maturity
• Serve as Scrum Master for one or more teams as needed
• Facilitate Agile ceremonies including planning, refinement, retrospectives, and daily coordination
• Improve backlog readiness, delivery predictability and customer outcomes

Skills

Agile delivery

Facilitation

Release planning

Risk management

Stakeholder management

Coaching teams

SAFe/Lean

Executive communication

Delivery metrics

Adaptability

Education

Bachelor's degree in Business/IT/CS/Engineering

Tools

Jira

Confluence

Job description

Agile Delivery Lead (Scrum Master / Release Train Engineer)

Position Purpose

As an Agile Delivery Lead, you will enable effective software delivery across multiple Agile teams supporting the Genius Enterprise POS platform. You will serve as a servant leader, delivery facilitator, and agile coach responsible for improving delivery predictability, organizational agility, transparency, alignment, and execution effectiveness across Product and Engineering. Depending on business needs, you may directly support one or more Agile teams as a Scrum Master while also facilitating planning, dependency management, delivery governance, risk management, and continuous improvement activities across a broader portfolio of teams.

Responsibilities

• Facilitate coordination across multiple Agile teams, product pods, and delivery stakeholders.
• Identify, communicate, and help resolve delivery risks, dependencies, and impediments.
• Drive transparency through delivery metrics, health reporting, and executive-ready status communication.
• Support planning activities and help align team execution with evolving business priorities.
• Partner with Product, Engineering, Architecture, and Delivery stakeholders to improve execution effectiveness and organizational alignment.
• Coach teams in Agile, Lean, Scrum, and Kanban practices.
• Promote continuous improvement through retrospectives, metrics analysis, and delivery coaching.
• Help teams establish sustainable delivery practices appropriate to their level of Agile maturity.
• Serve as Scrum Master for one or more Agile teams as needed.
• Facilitate Agile ceremonies including planning, refinement, retrospectives, and daily coordination activities.
• Partner with Product Owners and Engineering Leads to improve backlog readiness, delivery predictability, and customer outcomes.

Skills

• Strong understanding of Agile delivery principles and practices.
• Ability to facilitate productive discussions across technical, business, and leadership stakeholders.
• Strong servant leadership mindset with the ability to coach individuals and teams toward improved delivery outcomes.
• Ability to adapt delivery approaches based on team maturity and business needs.
• Ability to identify, manage, and communicate risks, dependencies, and impediments.
• Strong organizational, planning, and stakeholder management skills.
• Ability to analyze delivery metrics and identify opportunities to improve transparency, predictability, and execution effectiveness.
• Ability to balance changing priorities within a fast-paced delivery environment.
• Ability to influence without direct authority.
• Excellent verbal, written, and presentation skills, including communication with executives and senior leaders.
• Solid technical foundation with the ability to quickly learn and understand applications and infrastructure.
• Ability to work effectively under pressure.

Education/Certification

• Bachelor's degree in Business, Information Technology, Computer Science, Engineering, or related field; or equivalent combination of education and practical experience.
• Relevant Agile, Lean, Product Delivery, Project Management, or Technology certifications may be considered in lieu of portions of formal education requirements.

ExperienceRequired

• 3+ years of experience serving as a Scrum Master, Agile Delivery Lead, Release Train Engineer, Project Manager, Agile Coach, Product Owner, or related delivery role.
• Experience supporting Agile delivery teams in software development organizations.
• Experience facilitating team and cross-functional planning activities.
• Experience identifying, communicating, and helping resolve delivery risks, dependencies, and impediments.
• Experience working with Product, Engineering, and business stakeholders to improve delivery outcomes.
• Experience using Agile delivery tools such as Jira and Confluence.
• Experience applying Agile, Lean, Scrum, Kanban, SAFe, or similar delivery frameworks in a practical business environment.
• Experience creating and communicating delivery metrics, status reporting, and executive-level updates.

Preferred Experience

• Experience supporting delivery across multiple Agile teams or product areas.
• Experience facilitating cross-team planning, dependency management, or portfolio-level coordination activities.
• Experience coaching teams with varying levels of Agile maturity.
• Experience operating within large-scale enterprise software delivery environments.
• Experience supporting organizations that utilize Scrum, Kanban, Lean, SAFe, or hybrid delivery models.
• Experience working in payment processing, point-of-sale (POS), restaurant technology, retail technology, or other transaction-intensive environments.
• Experience supporting organizations undergoing Agile transformation or process standardization initiatives.
• Experience presenting delivery insights, risks, and recommendations to Director, VP, or Executive-level stakeholders.