VIP Deskside Technician

Stefanini EMEA; Zug; Presencial; CHF 110.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral bonuses

LinkedIn Learning

Professional development

International team

Descripción de la vacante

Stefanini Group in Switzerland seeks an experienced IT support specialist to assist executives and VIP users, manage events tech and ensure reliable IT operations. You will troubleshoot issues across networks, applications and infrastructure, while preparing devices for meetings and travel with strict confidentiality.

You will coordinate town halls, onsite and virtual, test AV/streaming, and provide live support during events.

Formación

• 5+ years of relevant professional IT support experience.
• Strong troubleshooting and issue resolution skills.
• Knowledge of LAN/Wi‑Fi, DHCP, DNS and VPN basics.
• Experience supporting executives and VIP users.
• Familiar with event tech and AV equipment.

Responsabilidades

• Provide on-site IT support, troubleshoot issues and perform preventive maintenance.
• Deliver discreet, responsive support to executives and VIP users.
• Prepare devices for meetings and travel, ensuring confidentiality.
• Plan and run town halls and meetings (on-site/online via Teams).
• Coordinate event setup; test audio/video/streaming; provide live support.
• Maintain local network infrastructure; fix LAN/Wi‑Fi issues.
• Manage network cabinets; patching, labeling, VLAN checks.
• Troubleshoot IP addressing, DHCP, DNS; escalate complex issues.
• Monitor applications; identify defects and propose fixes.
• Test websites/apps; address performance feedback.
• Initial fault isolation; escalate to specialists as needed.
• Suggest ITOps improvements; review processes for efficiency.
• Assist with database installation/tests as required.
• Support information security measures; report security issues.
• Purchase IT equipment; track orders and licenses.

Conocimientos

German

English

Networking basics

VIP support

On-site support

IT troubleshooting

Security awareness

Descripción del empleo

Our company is growing, and you can grow your career along with us!

Working in a dynamic and evolving environment, you will play a key role in ensuring reliable IT operations and delivering high-quality technical support. This is a great opportunity to contribute to the smooth functioning of IT systems, infrastructure and business applications, while providing dedicated support to executives and VIP users.

You will be responsible for troubleshooting technical issues, supporting network infrastructure, maintaining applications, assisting with IT security measures and ensuring the successful technical delivery of company-wide meetings and events.

Key Responsibilities

• Provide on-site IT support by troubleshooting and diagnosing equipment issues, carrying out emergency repairs and performing preventive maintenance activities;
• Deliver dedicated, responsive and discreet technical support to executives and VIP users, acting as their first point of contact for IT-related issues;
• Prepare and configure devices for important meetings and business travel, ensuring that all issues are followed through to resolution while maintaining strict confidentiality;
• Plan and manage the technical aspects of town halls and company-wide meetings, both on-site and online, including Microsoft Teams sessions;
• Coordinate event setup and rehearsals, test audio, video and streaming functionality, provide live technical support during events and ensure all equipment is ready for use;
• Support the day-to-day operation of local network and IT infrastructure, troubleshooting wired and Wi‑Fi connectivity issues;
• Maintain network cabinets, including patching, labelling and documentation, and check switch ports and VLAN configurations;
• Apply basic knowledge of IP addressing, DHCP, DNS and VPN to troubleshoot common network issues and elevate complex incidents to the appropriate technical teams or external partners;
• Monitor business applications, identify software defects and propose corrective actions in collaboration with senior colleagues;
• Perform routine testing of websites and applications, responding to user feedback and helping identify, diagnose and resolve performance issues;
• Carry out initial fault isolation, propose solutions and elevate issues requiring further technical expertise;
• Contribute to continuous improvement initiatives by reviewing existing processes and identifying opportunities to improve IT operations;
• Test and, when required, install databases and related products to ensure they meet operational and customer requirements;
• Support the implementation of information security measures, including firewalls and message encryption, and report potential issues to security specialists;
• Purchase IT equipment, follow up on orders and invoices, and monitor software licences.

Job Requirements

• 5+ years of relevant professional experience;
• Practical IT support experience, including troubleshooting and resolving technical issues;
• Knowledge of networking fundamentals, including LAN, Wi‑Fi, DHCP and DNS;
• Understanding of network and IT security principles;
• Experience with IT testing, data collection and analysis;
• Knowledge of computer systems, technical support procedures and IT infrastructure;
• Ability to diagnose technical issues and provide effective troubleshooting support;
• Familiarity with event technology and audio‑visual equipment;
• Ability to provide dedicated technical support to executives and VIP users;
• Knowledge of IT data management and software maintenance.
• Languages: German and English

Soft Skills

• Strong customer focus and excellent interpersonal skills;
• Ability to work independently and take ownership of assigned responsibilities;
• Good decision‑making skills and attention to detail;
• Ability to build trust and maintain confidentiality, particularly when supporting senior stakeholders.

What we offer:

• Special referral bonuses for recommending your friends;
• Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists;
• Opportunities for professional development in a stable multinational environment;
• Exposure to an international environment as part of a multicultural team spread across Europe.

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.

We are present in over 40 countries and operate with the purpose of co‑creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.

Our mindset is AI First, meaning we invest in cutting‑edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.

More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.