UPS Repair Center Manager - Europe (80-100%)

ABB; Quartino; Hybrid; CHF 120,000 - 180,000; Full time

Job summary

ABB is seeking a Service Contract Manager-like role focused on the operational excellence and strategic development of ABB's European UPS repair business. You will design end-to-end repair frameworks, including make-or-buy strategies, pricing, and process standards, to maximise service quality, profitability, and customer satisfaction.

The role requires leadership of cross-functional teams across Europe, collaboration with LSOs, and adherence to HSE regulations and ABB values.

Qualifications

• 10+ years of experience in service operations, repair management, or service business development.
• Highly skilled in UPS systems, repair processes, and power electronics lifecycle management.
• Passionate about operational excellence, strategic thinking, and leading cross-cultural teams across Europe.
• Bachelor's degree in Electrical Engineering, Business, Supply Chain, or equivalent vocational technical education.
• Fluent in English and Italian; additional European languages are a plus.

Responsibilities

• Lead repair operations and drive operational excellence across European UPS repair services.
• Define and implement scalable repair business models, pricing frameworks, and processes aligned with European service strategy.
• Collaborate with European LSOs, service management, supply chain, product management, and customers to ensure service excellence.
• Lead, motivate, and develop cross-functional repair center teams while ensuring HSE compliance.

Skills

UPS operations

Power electronics

Operational excellence

Strategic thinking

Cross-cultural leadership

English

Italian

Education

Bachelor's degree

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Contract Manager

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Your Role And Responsibilities

In this role, you will be responsible for both the operational excellence of UPS repair activities and the strategic definition of the European repair business model. Beyond managing day-to day workshop operations, this role designs and governs the end-to-end repair framework — including make-or-buy strategy, commercial guidelines, pricing, and process standards — to maximize service quality, profitability, and customer satisfaction across ABB's European UPS service network.

The work model for the role is: hybrid

This role is contributing to the ELSP. Main stakeholders are European LSO service managers, supply chain, product management, and engineering.

You will be mainly accountable for

• Lead repair operations and drive operational excellence through Lean and continuous improvement methodologies, ensuring cost-effective and high-quality UPS repair services across European locations
• Define and implement scalable repair business models, pricing frameworks, and commercial processes aligned with European service strategy, including flat-rate pricing and exchange programs
• Collaborate with European Local Sales Organizations (LSOs), service management, supply chain, product management, and customers to ensure service excellence and resolution of complex escalations
• Lead, motivate, and develop cross-functional repair center teams while ensuring full compliance with HSE regulations and ABB's core values

Qualifications For The Role

• You have 10+ years of experience in service operations, repair management, or service business development, ideally with a UPS or power electronics background
• You are highly skilled in UPS systems, repair processes, and power electronics lifecycle management
• You are passionate about operational excellence, strategic thinking, and leading cross-cultural teams across Europe
• You hold a Bachelor's degree in Electrical Engineering, Business, Supply Chain, or equivalent vocational technical education
• You are at ease communicating in English and Italian, other European languages is a plus

More About Us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical Teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Critical Power unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That’s why we welcome people from all backgrounds and experiences.

Ready to make an impact?