UPS Repair Center Manager - Europe (80-100%)

Papa Jobs; Kreis Gambarogno; Hybrid; CHF 150,000 - 190,000; Full time

Job summary

ABB sucht im Bereich Smart Power eine/n erfahrenen Service Contract Manager, der die operativen Abläufe in UPS-Servicediensten überwacht und das europäische Reparaturgeschäft modelliert. Sie gestalten Make-or-Buy-Strategien, Preisstrukturen und Prozesse, um Qualität, Profitabilität und Kundenzufriedenheit zu maximieren.

Sie arbeiten hybrid und arbeiten eng mit europäischen LSOs, der Lieferkette, dem Produktmanagement und dem Engineering zusammen, um Servicestandards auf hohem Niveau

Qualifications

• 10+ Jahre Erfahrung in Service-Operations, Reparaturmanagement oder Service-Geschäftsentwicklung.
• Passion für operative Exzellenz, strategisches Denken und Führung multikultureller Teams in Europa.

Responsibilities

• Leitung der Reparatur-Operationen und Steigerung operativer Exzellenz durch Lean.
• Definition und Implementierung skalierbarer Reparatur-Geschäftsmodelle, Preisstrukturen und kommerzieller Prozesse.
• Zusammenarbeit mit European Local Sales Organizations, Service-Management, Supply Chain, Produktmanagement und Kunden.
• Führung, Motivation und Entwicklung funktionsübergreifender Reparaturcenter-Teams unter Einhaltung HSE-Vorschriften.

Skills

Operations management

Lean

Cross-cultural teams

Education

Bachelor's degree in Electrical Engineering

Bachelor's degree in Business

Bachelor's degree in Supply Chain

Tools

UPS systems

Job description

Bei ABB unterstützen wir Industrien dabei, effizienter und sauberer zu arbeiten – und jede einzelne Person trägt hier dazu bei. Wir bieten allen Mitarbeitenden die Möglichkeit, Verantwortung zu übernehmen und die eigene Entwicklung aktiv voranzutreiben. Gemeinsam entstehen Lösungen, auf die alle stolz sein können. Wir suchen engagierte Talente, um gemeinsam die Welt voranzutreiben.

Diese Position berichtet an:

Service Contract Manager

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Your role and responsibilities

In this role, you will be responsible for both the operational excellence of UPS repair activities and the strategic definition of the European repair business model. Beyond managing day-to day workshop operations, this role designs and governs the end-to-end repair framework — including make-or-buy strategy, commercial guidelines, pricing, and process standards — to maximize service quality, profitability, and customer satisfaction across ABB's European UPS service network.

The work model for the role is: hybrid

This role is contributing to the ELSP. Main stakeholders are European LSO service managers, supply chain, product management, and engineering.

You will be mainly accountable for

• Lead repair operations and drive operational excellence through Lean and continuous improvement methodologies, ensuring cost-effective and high-quality UPS repair services across European locations

• Define and implement scalable repair business models, pricing frameworks, and commercial processes aligned with European service strategy, including flat-rate pricing and exchange programs

• Collaborate with European Local Sales Organizations (LSOs), service management, supply chain, product management, and customers to ensure service excellence and resolution of complex escalations

• Lead, motivate, and develop cross-functional repair center teams while ensuring full compliance with HSE regulations and ABB's core values

Qualifications for the role

• You have 10+ years of experience in service operations, repair management, or service business development, ideally with a UPS or power electronics background

• You are highly skilled in UPS systems, repair processes, and power electronics lifecycle management

• You are passionate about operational excellence, strategic thinking, and leading cross-cultural teams across Europe

• You hold a Bachelor's degree in Electrical Engineering, Business, Supply Chain, or equivalent vocational technical education

• You are at ease communicating in English and Italian, other European languages is a plus

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical Teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, und sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. ItsCritical Powerunit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.

Die Zukunft wird sauberer und intelligenter durch vielfältige Talente – neugierige, mutige und kreative. Wir schätzen Menschen mit unterschiedlichem persönlichem Hintergrund und Erfahrungen.