UPS Repair Center Manager - Europe (80-100%)

BlackBerry Inc.; Kreis Gambarogno; Hybrid; CHF 120.000 - 150.000; Vollzeit

Zusammenfassung

ABB Smart Power is seeking a seasoned Service Contract Manager to lead end-to-end UPS repair operations across Europe. You will design and govern the repair framework, including make-or-buy decisions, pricing, and standards, to maximize service quality and profitability.

This hybrid role requires collaborating with LSOs, service management, and engineering while developing teams across borders. You will drive continuous improvement using Lean methods and ensure adherence to HSE regulations, with

Qualifikationen

• 10+ years in service operations or repair management.
• Experience with UPS or power electronics.
• Bachelor's degree in Electrical Engineering, Business, or Supply Chain.
• English and Italian fluency.

Aufgaben

• Lead repair operations and drive operational excellence.
• Define scalable repair business models and pricing frameworks.
• Collaborate with European LSOs, service management, supply chain, product management, and customers.
• Lead cross-cultural repair center teams and ensure compliance with HSE regulations.

Kenntnisse

UPS systems

Repair processes

Operational excellence

Cross-cultural teams

Strategic thinking

Lean methodologies

Ausbildung

Bachelor's degree in Electrical Engineering

Business or Supply Chain

Jobbeschreibung

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Service Contract Manager__Your role and responsibilitiesIn this role, you will be responsible for both the operational excellence of UPS repair activities and the strategic definition of the European repair business model. Beyond managing day-to day workshop operations, this role designs and governs the end-to-end repair framework — including make-or-buy strategy, commercial guidelines, pricing, and process standards — to maximize service quality, profitability, and customer satisfaction across ABB's European UPS service network.The work model for the role is: hybridThis role is contributing to the ELSP. Main stakeholders are European LSO service managers, supply chain, product management, and engineering.You will be mainly accountable forLead repair operations and drive operational excellence through Lean and continuous improvement methodologies, ensuring cost-effective and high-quality UPS repair services across European locationsDefine and implement scalable repair business models, pricing frameworks, and commercial processes aligned with European service strategy, including flat-rate pricing and exchange programsCollaborate with European Local Sales Organizations (LSOs), service management, supply chain, product management, and customers to ensure service excellence and resolution of complex escalationsLead, motivate, and develop cross-functional repair center teams while ensuring full compliance with HSE regulations and ABB's core valuesQualifications for the roleYou have 10+ years of experience in service operations, repair management, or service business development, ideally with a UPS or power electronics backgroundYou are highly skilled in UPS systems, repair processes, and power electronics lifecycle managementYou are passionate about operational excellence, strategic thinking, and leading cross-cultural teams across EuropeYou hold a Bachelor's degree in Electrical Engineering, Business, Supply Chain, or equivalent vocational technical educationYou are at ease communicating in English and Italian, other European languages is a plusMore about usABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical Teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Critical Power unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.