un(e) Front Office Operations Manager en CDI à 100 %

Jobup; Neuenburg; Sur place; CHF 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Accommodation during probation

Lakeside location

Professional development opportunities

Résumé du poste

Beaulac Hotel in Neuchâtel is seeking a Front Office Operations Manager on a permanent full-time contract to take operational responsibility for the Front Office. You will be the reference for the department, ensure service quality, smooth operations and team performance, and act as OPERA Cloud Key User.

You will train and coach receptionists and Night Auditors, implement standards and SOPs, and collaborate with Housekeeping, Revenue Management and Finance to boost guest experience.

Qualifications

• Proven experience in Front Office leadership in a high-standard hotel.
• Strong ability to make operational decisions.
• Experience with OPERA Cloud as a key user and trainer.

Responsabilités

• Supervise Front Office operations: arrivals, departures, bookings, guest requests and complex situations.
• Develop and coach receptionists and Night Auditors with regular feedback.
• Ensure service standards; develop SOPs and procedures for the department.
• Act as OPERA Cloud Key User: train teams, provide daily support, improve data quality.

Connaissances

Front Office management

Team leadership

Customer service excellence

Operational decision-making

Process improvement

Outils

OPERA Cloud

Description du poste

The Beaulac Hotel is a superior 4-star hotel with 116 rooms, ideally located on the lakeside with breathtaking views of the Alps and the city of Neuchâtel. It houses unique venues such as our panoramic Waves restaurant and bar on the 7th floor, our brasserie Lake Side, as well as a modern conference centre.

Part of a renowned hotel group, which also includes the Ibis hotel in Thielle and the Design Hotel F6 in Geneva, the Beaulac Hotel is a benchmark in upscale hospitality.

As part of our development, we are looking for a Front Office Operations Manager on a permanent full-time contract to take operational responsibility for our Front Office and sustainably support the development of our team.

A true hands‑on manager, you are the department’s point of reference and ensure service quality, smooth operations and team performance. You are also the OPERA Cloud Key User and play a central role in implementing standards, procedures, training and continuous improvement actions.

You share our values: commitment, cohesion, respect, recognition and self‑improvement.

Your main duties:

• Supervise and organise all Front Office operations: arrivals, departures, bookings, customer requests and management of complex situations
• Manage, support and develop receptionists and Night Auditors through close management, coaching and regular feedback
• Ensure the application of service standards and develop SOPs and operational procedures for the department
• Act as OPERA Cloud Key User: train teams, provide daily support, control data quality and optimise PMS usage
• Guarantee a quality customer experience, follow up VIPs, regular and corporate clients and handle sensitive complaints
• Supervise Front Office financial procedures and Night Audit, in collaboration with Finance
• Develop an upselling culture and contribute to the department’s commercial performance in collaboration with Revenue Management
• Ensure effective coordination with Housekeeping, Guest Relations, Revenue Management, Finance and other hotel departments
• Identify areas for improvement, implement corrective actions and continuously evolve the Front Office organisation

Your profile:

• Proven experience in Front Office and team management in a high-standard hotel
• Excellent command of reception operations and real ability to make operational decisions
• Very good knowledge of OPERA Cloud, with the ability to train and support users as Key User
• Experience in implementing standards, procedures and control tools
• Good knowledge of billing, payments, cash handling processes and ideally experience with Night Audit
• Strong sense of service, quality and customer experience
• Natural leadership, hands‑on presence, pedagogy and ability to unite a team
• Organisation, rigour, autonomy and excellent ability to manage busy periods
• Sensitivity to Revenue Management and upselling
• French, German and English: excellent levels essential

What we offer you:

• A position of responsibility within a recognised superior 4-star hotel in Neuchâtel
• A privileged working environment, directly on the lakeside
• A role offering real autonomy and the possibility to structure and sustainably develop the Front Office
• A professional team and an environment fostering skills development
• The opportunity to actively contribute to the evolution of the customer experience and the hotel’s standards
• Possibility of accommodation during the probation period