Technology Services Manager — Swiss Campus Operations

The Estée Lauder Companies Inc.; Galgenen; Sur place; CHF 120 000 - 180 000; Plein temps

Résumé du poste

The Estée Lauder Companies Inc. seeks a Technology Services Manager in Galgenen, Switzerland to serve as the trusted IT partner for our campus operations across Manufacturing, Distribution and Supply Chain.

You will connect business needs with technology, oversee local IT services, and ensure a seamless employee experience. Working with business leaders, regional IT teams and service providers, you will manage budgets, drive continuous improvement, address incidents, support site expansions, and

Qualifications

• 8+ years of experience in IT operations, infrastructure, service delivery, or a related field.
• Strong stakeholder management and business partnering skills.
• Experience managing IT vendors and service providers.
• Working knowledge of networks, infrastructure, end-user computing, collaboration tools, and cybersecurity.
• Ability to communicate technical concepts clearly to non-technical audiences.
• Experience managing budgets and operational costs.
• ITIL Foundation certification required.

Responsabilités

• Support the Swiss IT Campus Lead in partnering with the business.
• Advise users on IT best practices, roles and responsibilities, support models, policies, standards, and procedures through guidance, documentation, and workshops.
• Translate localized business challenges into practical technology solutions and support the Swiss IT Campus Lead in driving the global technology strategy.
• Oversee local IT service delivery, vendor performance, and user satisfaction.
• Lead incident escalation and coordinate resolution of critical service issues.
• Support IT projects, site expansions, office moves, and technology deployments.
• Ensure compliance with IT security, risk, and governance standards.
• Drive continuous improvement initiatives to enhance service quality and efficiency.
• Manage local IT budgets, forecasts, and technology investments.

Connaissances

Stakeholder management

Communication skills

Vendor management

IT governance

Budget management

Project coordination

Formation

ITIL Foundation certification

Description du poste

The Estée Lauder Companies Inc. seeks a Technology Services Manager in Galgenen, Switzerland to serve as the trusted IT partner for our campus operations across Manufacturing, Distribution and Supply Chain.

You will connect business needs with technology, oversee local IT services, and ensure a seamless employee experience. Working with business leaders, regional IT teams and service providers, you will manage budgets, drive continuous improvement, address incidents, support site expansions, and