Technical Support & Repair Specialist

Apple Inc.; Schweiz; Vor Ort; CHF 60.000 - 85.000; Vollzeit

Zusammenfassung

Apple Inc. Retail is seeking a Technical Specialist to offer technical support and skilled troubleshooting for customers, delivering an only-at-Apple experience.

You will educate customers on repair options and Apple products while empowering them to get the most from their devices. As part of the team, you will stay up to date on Apple products and repair processes, work with leaders to address recurring issues, and contribute to an inclusive environment that values diverse perspectives and

Qualifikationen

• Availability to work a schedule based on store needs, including nights, weekends, and public holidays, as required.
• Proficiency in the local language, both written and spoken.

Aufgaben

• Provide technical support and skilled troubleshooting for Apple customers in-store.
• Educate customers on repair options and Apple services.
• Troubleshoot and diagnose service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and relay feedback to Apple.
• Deliver exceptional service, understand customer needs, and suggest product/service recommendations.

Kenntnisse

Technical Troubleshooting

Customer Service

Interpersonal Skills

Teamwork

Tools

Apple product knowledge

Jobbeschreibung

Apple Inc. Retail is seeking a Technical Specialist to offer technical support and skilled troubleshooting for customers, delivering an only-at-Apple experience.

You will educate customers on repair options and Apple products while empowering them to get the most from their devices. As part of the team, you will stay up to date on Apple products and repair processes, work with leaders to address recurring issues, and contribute to an inclusive environment that values diverse perspectives and