Technical ESM Consultant – 60–100%

Jobtailor; Pratteln; Vor Ort; CHF 120.000 - 170.000; Vollzeit

Zusammenfassung

Jobtailor in Basel-Landschaft, Pratteln, is seeking a qualified ITSM specialist to uncover underlying customer needs and develop tailored solution concepts. You will bring experience implementing Freshworks, Matrix42 and Xurrent solutions and resolve incidents with analytical precision.

Collaborate with the team to advance CI/CD standards and share knowledge across projects. You will advise customers as an expert, master ESM/ITSM implementations, and contribute to demanding projects while

Qualifikationen

• Degree in Business Informatics or comparable qualification with several years of ESM/ITSM project experience.
• Proven track record delivering complex service management solutions.
• Able to quickly learn xamplo’s solutions and advise customers as an expert.
• Experience implementing ESM/ITSM solutions; ability to pick up new systems quickly.
• Knowledge of Freshworks, Matrix42 or Xurrent is an advantage but not required.
• Experience in requirements engineering to turn vague customer ideas into clear technical specifications.
• An ITIL 4 certification is a plus — either already obtained or in progress.
• Excellent German language skills and fluent English communication.

Aufgaben

• You don’t just understand our customers’ requirements superficially — you uncover underlying needs and develop tailored solution concepts.
• You contribute your extensive experience in implementing and enhancing Freshworks, Matrix42 and/or Xurrent solutions.
• System incidents are exciting challenges for you, which you resolve with analytical precision and innovative approaches.
• Together with your team, you set new standards for our CI/CD processes and promote the continuous exchange of knowledge and best practices.

Kenntnisse

ITSM experience

Requirements engineering

German language

English language

Ausbildung

Business Informatics degree or equivalent

Tools

Freshworks

Matrix42

Xurrent

Jobbeschreibung

Key Responsibilities

• You don’t just understand our customers’ requirements superficially — you uncover underlying needs and develop tailored solution concepts.
• You contribute your extensive experience in implementing and enhancing Freshworks, Matrix42 and/or Xurrent solutions.
• System incidents are exciting challenges for you, which you resolve with analytical precision and innovative approaches.
• Together with your team, you set new standards for our CI/CD processes and promote the continuous exchange of knowledge and best practices.

Requirements

• Degree in Business Informatics or a comparable qualification, complemented by several years of experience in ESM/ITSM projects.
• Proven track record in successfully delivering complex service management solutions.
• Motivated to master xamplo’s solutions technically down to the last detail, to advise customers as an expert, and to take responsibility in demanding projects.
• Experience implementing ESM/ITSM solutions and the ability to quickly get up to speed with new systems.
• Knowledge of Freshworks, Matrix42 or Xurrent is an advantage but not required.
• Experience in requirements engineering to turn vague customer ideas into clear technical specifications.
• An ITIL 4 certification is a plus — either already obtained or in progress.
• Excellent German language skills and fluent English communication skills.