System Engineer

Academic Work Switzerland SA; Lausanne; Vor Ort; CHF 90.000 - 120.000; Vollzeit

Zusammenfassung

Academic Work Switzerland SA is seeking an End User Computing System Engineer to bridge complex incidents and user satisfaction within a small, expert team. The role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

You will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training while expanding the Microsoft Cloud workplace across a standardized environment of 1,700

Qualifikationen

• Bachelor's or Master's degree in Computer Science or a related field.
• Good knowledge of ITIL.
• English proficiency C1; French and/or German are a plus.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security.
• Clean criminal record; responsible, goal oriented and team oriented.

Aufgaben

• Handle complex incidents escalated from Level 1 and 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using PowerShell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

Kenntnisse

Microsoft 365

ITIL

PowerShell scripting

End User Compute

Incident management

English (C1)

Ausbildung

Bachelor's or Master's in Computer Science

Tools

Entra ID

Autopilot

Intune

VDI

Jobbeschreibung

You have an excellent knowledge of Microsoft 365 and ITIL and are looking for your next professional challenge as an End User Computing System Engineer.

System Engineer

About the role

You will bridge the gap between complex technical incidents and user satisfaction within a small, expert team. This role focuses on advanced troubleshooting and evolving the Microsoft Cloud workplace infrastructure to ensure high system availability.

As a System Engineer, you will manage Level 3 support incidents, automate infrastructure maintenance, and empower users through training and improved service standards.

Join an expert End User Compute team managing a standardized environment of 1,700 machines. Help drive innovation using Microsoft Cloud tools while supporting a diverse user base in a collaborative, professional setting.

Work tasks

• Handle complex incidents escalated from Level 1 and Level 2 support.
• Perform root cause analysis using logs and crash dump data.
• Deploy automated patches and maintain device security compliance.
• Automate administrative tasks using PowerShell scripting.
• Draft technical procedures and share knowledge with support teams.
• Create training materials such as tip sheets and short recordings.
• Deliver training sessions to employees on productivity tools.

We are looking for

• Student or graduated of a Bachelor's or Master's degree in Computer Science or a related engineering field.
• Good knowledge of the ITIL framework.
• Basic knowledge of modern workplace technologies like Entra ID, Autopilot, and Intune.
• Excellent knowledge of Microsoft 365 and basic knowledge of endpoint security solutions.
• Advanced proficiency in English (C1).
• Clean criminal record.
• Responsible, goal oriented, stress tolerant, social.

It is meritorious if you have

• Good knowledge of French and/or German.
• Developed your own scripts in PowerShell for automation.
• Basic knowledge of Virtual Desktop Infrastructure (VDI).