Support Specialist

Infoplus Technologies UK Limited; Genf; On-site; CHF 70,000 - 100,000; Full time

Job summary

Infoplus Technologies UK Limited seeks an onsite end-user IT support specialist in Geneva to provide face-to-face assistance at client sites, troubleshoot hardware and software, and support Microsoft 365 applications. You will handle IMACD tasks, deploy devices for new hires, manage assets and CMDB records, and assist VIP users with priority support, ensuring security and smooth operations.

This role requires strong communication, problem-solving, and coordination with vendors and internal teams

Qualifications

• Provide face-to-face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, OS, and application issues.
• Support laptops, desktops, thin clients, mobiles, printers, scanners, peripherals.
• Assist users with Microsoft 365 apps including Outlook, Teams, OneDrive, Word, Excel, PowerPoint.
• Support VIP and executive users with priority handling and white-glove service.
• Perform IMACD activities and coordinate workstation setups for new hires.
• Deploy devices and manage hardware refresh and replacements.
• Decommission obsolete devices per customer policies.
• Manage end-user device inventory and asset lifecycle.
• Update CMDB and coordinate with vendors for repairs and warranties.
• Create/modify/disable user accounts; manage AD, Azure AD, Entra ID, 365.
• Handle password resets, MFA enrollment, and access requests.

Responsibilities

• Provide face-to-face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, OS, and application issues.
• Support devices including laptops, desktops, thin clients, mobiles, printers and scanners.
• Assist users with Microsoft 365 apps (Outlook, Teams, OneDrive, Word, Excel, PowerPoint).
• Support VIP/executive users with priority handling and white-glove service.
• Perform IMACD tasks and coordinate new-hire workstation setups.
• Deploy new devices and manage hardware refresh programs.
• Decommission and dispose of obsolete devices securely.
• Maintain asset inventory and CMDB records; track movements.
• Manage user accounts in AD/AAD and 365 administration tasks.
• Handle MFA enrollment, password resets, and access requests.

Skills

End User Support

IMACD Services

Device & Asset Management

User Administration

Job description

Provide onsite desktop support, Microsoft 365 support, hardware troubleshooting, smart-hands support, asset management, ServiceNow ticket updates, and VIP user support.

Technical Skills Required

End User Support

• Provide face-to-face IT support to end users at customer premises.
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Support laptops, desktops, thin clients, mobile devices, printers, scanners, and peripherals.
• Assist users with Microsoft 365 applications including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint.
• Support VIP and executive users with priority handling and white-glove service.

IMACD Services

• Perform Install, Move, Add, Change, and Disposal (IMACD) activities.
• Deploy new devices and coordinate workstation setups for new hires.
• Execute hardware refresh and device replacement programs.
• Decommission and securely dispose of obsolete devices in accordance with customer policies.

Device & Asset Management

• Manage end-user device inventory and asset lifecycle.
• Maintain asset records and update Configuration Management Database (CMDB).
• Coordinate hardware repairs and warranty replacements with vendors.
• Track asset allocation, stock levels, and device movements.

User Administration

• Create, modify, and disable user accounts as per approved requests.
• Support Active Directory, Azure AD, Microsoft Entra ID, and Microsoft 365 administration activities.
• Handle password resets, account unlocks, distribution groups, and access requests.
• Assist users with Multi-Factor Authentication (MFA) enrollment and troubleshooting.