Support Engineer - Robotics & Sensing

Bota Systems; Zürich; On-site; CHF 70,000 - 100,000; Full time

Benefits offered by this job

Small technical team in Zurich

Hands-on work with sensors and robots

Job summary

Bota Systems, based in Zurich, is seeking a Support Engineer to own customer issues from triage to resolution and to help integrate our sensors with robotics and software stacks.

You will work with Linux, Python, and ideally C++ on hardware–software systems, documenting findings and contributing to self-help materials. The role offers close collaboration with engineering in a fast, hands-on environment.

Qualifications

• Degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field.
• Ideally 1–3 years of experience in technical support, field application engineering, or customer-facing engineering.
• Solid hands-on skills with Linux, Python, and ideally C++, and comfort debugging hardware–software systems.

Responsibilities

• Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools.
• Help customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses).
• Escalate well-documented bugs and feature requests to engineering, and follow them through to resolution.
• Turn recurring questions into documentation, FAQs, and example code so customers can help themselves.
• Join customer calls for setup, debugging, and onboarding, and feed what you learn back into the product.

Skills

Linux

Python

C++

Documentation

Education

Degree in Robotics or related field

1–3 years in technical support or customer-facing engineering

Tools

ROS 2

Industrial fieldbuses

Job description

At Bota Systems, we build force/torque sensors and the software that lets robots sense and learn from touch. Our customers range from research labs to industrial integrators, and they rely on us when something doesn’t work as expected. We’re looking for a Support Engineer who can get to the bottom of technical problems and leave customers more capable than before.

Position: Support Engineer - Robotics & Sensing
Location: Zurich, Switzerland
Start Date: As soon as possible

What you’ll do:

• Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools
• Help customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses)
• Escalate well-documented bugs and feature requests to engineering, and follow them through to resolution
• Turn recurring questions into documentation, FAQs, and example code so customers can help themselves
• Join customer calls for setup, debugging, and onboarding, and feed what you learn back into the product

What you bring:

• A degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field, ideally 1-3 years of experience in technical support, field application engineering, or customer-facing engineering
• Solid hands-on skills with Linux, Python, and ideally C++, and comfort debugging hardware-software systems
• The ability to explain technical issues clearly, in writing and on calls, to both researchers and industrial engineers
• A structured way of working: you keep tickets organized, document what you find, and close the loop
• Fluent English; German is a plus

Nice to have:

• Experience with ROS 2, PLC programming, EtherCAT or other industrial communication protocols, and robot arms from major manufacturers
• Familiarity with force control or sensor integration
• Experience with ticketing and documentation tools

What we offer:

• A key role between our customers and engineering team, with direct influence on product quality
• Hands-on work with state-of-the-art sensors, robots, and teleoperation setups
• A small, highly technical team in Zurich