Robotics & Sensing Support Engineer - Zurich

Bota Systems AG; Zürich; Vor Ort; CHF 70.000 - 110.000; Vollzeit

Zusammenfassung

Bota Systems AG in Zurich is seeking a Support Engineer to own incoming tickets end to end, diagnose and resolve issues across sensors, interfaces, drivers, and software tools, and help customers integrate our sensors with their robots and software stacks such as ROS 2 and Python/C++ APIs.

Join a small, highly technical team in Zurich and contribute to product quality by turning recurring questions into docs, FAQs, and examples, while engaging with customers on setup, debugging, and onboarding.

Qualifikationen

• A degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field.
• Ideally 1–3 years of experience in technical support, field application engineering, or customer-facing engineering.
• Fluent English; German is a plus.

Aufgaben

• Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools.
• Help customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses).
• Escalate well-documented bugs and feature requests to engineering, and follow them through to resolution.
• Turn recurring questions into documentation, FAQs, and example code so customers can help themselves.
• Join customer calls for setup, debugging, and onboarding, and feed what you learn back into the product.

Kenntnisse

Linux

Python

C++

Troubleshooting

Customer communication

Documentation

ROS 2

Ausbildung

Robotics or related field

Tools

ROS 2

EtherCAT

Jobbeschreibung

Bota Systems AG in Zurich is seeking a Support Engineer to own incoming tickets end to end, diagnose and resolve issues across sensors, interfaces, drivers, and software tools, and help customers integrate our sensors with their robots and software stacks such as ROS 2 and Python/C++ APIs.

Join a small, highly technical team in Zurich and contribute to product quality by turning recurring questions into docs, FAQs, and examples, while engaging with customers on setup, debugging, and onboarding.