Support Engineer - Robotics & Sensing

Bota Systems AG; Zürich; On-site; CHF 70,000 - 110,000; Full time

Job summary

Bota Systems AG in Zurich is seeking a Support Engineer to own incoming tickets end to end, diagnose and resolve issues across sensors, interfaces, drivers, and software tools, and help customers integrate our sensors with their robots and software stacks such as ROS 2 and Python/C++ APIs.

Join a small, highly technical team in Zurich and contribute to product quality by turning recurring questions into docs, FAQs, and examples, while engaging with customers on setup, debugging, and onboarding.

Qualifications

• A degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field.
• Ideally 1–3 years of experience in technical support, field application engineering, or customer-facing engineering.
• Fluent English; German is a plus.

Responsibilities

• Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools.
• Help customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses).
• Escalate well-documented bugs and feature requests to engineering, and follow them through to resolution.
• Turn recurring questions into documentation, FAQs, and example code so customers can help themselves.
• Join customer calls for setup, debugging, and onboarding, and feed what you learn back into the product.

Skills

Linux

Python

C++

Troubleshooting

Customer communication

Documentation

ROS 2

Education

Robotics or related field

Tools

ROS 2

EtherCAT

Job description

At Bota Systems, we build force/torque sensors and the software that lets robots sense and learn from touch. Our customers range from research labs to industrial integrators, and they rely on us when something doesn’t work as expected. We’re looking for a Support Engineer who can get to the bottom of technical problems and leave customers more capable than before.

Position: Support Engineer - Robotics & Sensing
Location: Zurich, Switzerland
Start Date: As soon as possible

What you’ll do:

• Own incoming support tickets end to end: triage, reproduce, diagnose, and resolve issues across sensors, communication interfaces, drivers, and software tools
• Help customers integrate our sensors with their robots and software stacks (e.g. ROS 2, Python/C++ APIs, industrial fieldbuses)
• Escalate well-documented bugs and feature requests to engineering, and follow them through to resolution
• Turn recurring questions into documentation, FAQs, and example code so customers can help themselves
• Join customer calls for setup, debugging, and onboarding, and feed what you learn back into the product

What you bring:

• A degree in Robotics, Electrical Engineering, Computer Science, Mechatronics, or a related field, ideally 1–3 years of experience in technical support, field application engineering, or customer-facing engineering
• Solid hands-on skills with Linux, Python, and ideally C++, and comfort debugging hardware-software systems
• The ability to explain technical issues clearly, in writing and on calls, to both researchers and industrial engineers
• A structured way of working: you keep tickets organized, document what you find, and close the loop
• Fluent English; German is a plus

Nice to have:

• Experience with ROS 2, PLC programming, EtherCAT or other industrial communication protocols, and robot arms from major manufacturers
• Familiarity with force control or sensor integration
• Experience with ticketing and documentation tools

What we offer:

• A key role between our customers and engineering team, with direct influence on product quality
• Hands-on work with state-of-the-art sensors, robots, and teleoperation setups
• A small, highly technical team in Zurich