Strategic Customer Risk Leader | Hybrid Zurich

Salesforce, Inc.; Zürich; Hybride; CHF 140 000 - 200 000; Plein temps

Résumé du poste

Salesforce, Inc. in Zurich, Switzerland, is seeking a Customer Risk Manager to lead high-stakes risk mitigation and escalation strategies. You will align cross-functional teams, provide executive-level visibility, and navigate complex business challenges to secure long-term customer partnerships.

The role follows a hybrid model with on-site collaboration and remote work options. The position requires a Bachelor’s degree and experience in escalation management, account management, technical

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience in customer escalation management, account management, technical consulting, or enterprise project delivery.
• Ability to lead through complex, multi-stakeholder challenges with steady leadership and clear judgment.
• Strong written and verbal communication, translating technical concepts for executives.
• Experience using enterprise CRM tools and collaboration platforms (Salesforce, Slack).

Responsabilités

• Escalation orchestration across cross-functional teams (Engineering, Product, Sales, executive leadership).
• Strategic advisory to internal leaders and customer executives with data-driven recommendations.
• Risk quantification to prioritize resources and accelerate resolution timelines.
• Executive communication with clear, structured status updates to leadership.
• Drive systemic improvements across Salesforce processes and products.
• Facilitate cross-functional alignment to manage customer expectations transparently.

Connaissances

Customer escalation

Account management

Technical consulting

Enterprise projects

Formation

Bachelor's degree

Outils

Salesforce

Slack

Description du poste

Salesforce, Inc. in Zurich, Switzerland, is seeking a Customer Risk Manager to lead high-stakes risk mitigation and escalation strategies. You will align cross-functional teams, provide executive-level visibility, and navigate complex business challenges to secure long-term customer partnerships.

The role follows a hybrid model with on-site collaboration and remote work options. The position requires a Bachelor’s degree and experience in escalation management, account management, technical