Store Manager (M/W/D)

Louis Vuitton; Crans-Montana; On-site; CHF 90,000 - 130,000; Full time

Job summary

Louis Vuitton Crans-Montana Resort is seeking a Store Manager to lead and develop the store team through inspiring, hands-on management. You will build sustainable client relationships, ensure every client is treated to the Louis Vuitton promise and translate business goals into actionable plans.

You will own store operations and budget, identify growth opportunities, supervise security and risk management, and represent the brand in local activities, while mentoring the team to deliver

Qualifications

• Exceptional standards and strong knowledge of the luxury sector.
• Proactive, results-driven with commercial creativity.
• Fluent in French and English; German a plus.

Responsibilities

• Lead and develop the store team through hands-on management and coaching.
• Drive client-centric selling and build loyal client relationships.
• Oversee store operations, budget and risk management.

Skills

Leadership

Communication

Networking

Autonomy

Job description

About The Job

We are looking for a Store Manager in our Crans-Montana Resort location. As a Louis Vuitton Store Manager, you will be an ambassador of the Brand. You will lead and develop the store team through inspiring hands-on management and coaching. You will manage and coach your team into building sustainable Client relationships, ensuring that every Client is treated according to the Louis Vuitton promise. You will strive to identify business opportunities and implement the related actions in order to ensure the achievement of your store’s goals. You will be directly accountable for developing the business and monitoring your store’s operations and budget.

Job responsibilities

Team Management and Development

• Identify, recruit and develop talents, secure succession plans
• Organize the team in an efficient manner according to business needs and delegate responsibility
• Translate strategic and business goals into concrete and individual actions and objectives
• Set achievable yet challenging team and individual targets for the store; assess, monitor and manage performance to ensure these goals are achieved
• Manage and motivate the team to drive the business: create a positive work environment, empower the team, encourage innovative solutions

Client and Business Development

• Lead and develop the business of the store, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders
• Maximize the potential of all product categories and universes carried in the store, capitalizing on all available support (visual merchandising, training, clienteling, events, Country office team...) and fostering synergies between categories
• Build a loyal Clientele, leveraging all clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of customer experience and achieve Client repurchase objectives
• Be the voice of the store in your country by understanding business and local market to suggest actions and recommendations
• Act as a Louis Vuitton ambassador in your local market, by proactively representing the Brand in relevant local activities (networking, PR)
• Be aware of the competitive landscape and market trends

Store Operations

• Lead the management of the store, ensuring daily operations and functions are carried out in line with company procedures
• Ensure policies, standards and Louis Vuitton procedures are implemented and maintained
• Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
• Monitor store controllable expenses, supervise loss, asset protection and risk management (cost control & budget)
• Oversee store security and health and safety matters
• Manage external supplier relationship and contracts

Role Model on Selling and Floor Management

• Lead by example on the floor, understand the Clients' needs, identify potential areas of improvement and cultivate a feel for the market trends
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence
• Provide consistent and qualitative feedback, coach the team on the spot
• Represent the brand in public/store events and activities, to promote Louis Vuitton image, brand and products

Profile

• Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH's image.
• Proactive, results-driven individual, demonstrating initiative and commercial creativity
• Strong communication, social and Networking Skills
• Management and Leadership Skills - ability to lead and coach a team
• Good reporting and analytical skills
• Autonomous, self-motivated, able to be flexible
• Fluency in French and English; German and other languages are a plus

Reference LVM33734