Sr. Manager Global Quality Systems (Healthcare) m/f/d

Jabil; Hägendorf; On-site; CHF 150,000 - 230,000; Full time

Job summary

Jabil seeks a Senior Manager of Global Quality Management Systems to lead the development, implementation, and continuous improvement of assigned QMS procedures in line with regulatory requirements. You will work with site quality teams to drive harmonisation, assess effectiveness, and deliver risk-based improvements that support product quality and patient safety.

You will lead global initiatives, manage stakeholder communications, and coach a team of quality professionals across sites,

Qualifications

• Bachelor’s degree in Life Sciences, Engineering, Quality Management, Regulatory Affairs, or related discipline.
• 8–10 years in quality, compliance, or quality systems within medical device, diagnostics, pharmaceutical, or life sciences industries, including 5 years in management.
• Significant leadership experience in a regulated environment with cross-functional initiatives.
• Fluency in English; strong communication and stakeholder influence.

Responsibilities

• Lead global quality system initiatives across sites.
• Partner with quality leaders, process owners, and site teams to translate priorities into practical actions.
• Monitor KPI, quality costs, risk, and compliance; drive continuous improvements.
• Coach and develop quality professionals and project teams.

Skills

Leadership

Program management

Stakeholder influence

Change management

Communication

Risk-based thinking

Problem solving

Education

Bachelor’s degree in Life Sciences, Engineering, Quality Management, Regulatory Affairs, or related

Tools

QMS tools

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe. The Sr Manager Global Quality Management Systems manages assigned global quality system initiatives, supporting compliance maturity and consistent quality practices across sites. The role works with quality leaders, process owners, and site teams to translate approved quality priorities into practical, risk-based processes that support customer satisfaction, product quality, and sustainable growth. The Senior Manager partners with cross‑functional stakeholders to identify and deliver quality improvements, support manufacturing excellence, and monitor system effectiveness.

Responsibilities

Responsibilities include managing program milestones, facilitating process harmonization, supporting change adoption, and providing performance insights and recommendations. Strategic priorities, policy decisions, significant compliance risks, and resource needs are escalated to the appropriate leadership for review and approval.

Position duties and responsibilities

Quality Management System: Manage the development, implementation, and continued improvement of assigned QMS procedures in accordance with applicable standards, regulatory requirements, and the direction established by quality leadership. Partner with process owners and site quality teams to assess QMS suitability, adequacy, and effectiveness through Management Reviews and track agreed actions. Monitor key process indicators (KPI) and Quality Costs, identify improvement opportunities, and recommend corrective actions. Prepare timely QMS status reports, performance summaries, and risk escalations for quality leadership and Management Review.

Support the Management Representative

Support the Management Representative and, where formally appointed, fulfil delegated Management Representative responsibilities within the defined scope.

Global Harmonisation and Best Practices

Coordinate assigned harmonisation and standardisation initiatives across global healthcare sites. Facilitate knowledge sharing, consolidate site-level feedback, and recommend scalable best‑practice solutions for review and approval by relevant process owners and quality leadership.

Process and Tool Development

Develop and improve processes and tools within the assigned scope to support quality and compliance execution. Gather plant and business requirements, recommend priorities, and work with process owners and Corporate IT to coordinate requirements, testing, implementation, and user support in accordance with approved plans.

Change Management and Stakeholder Communication

Coordinate change management and communication activities for assigned initiatives, using agreed stakeholder engagement plans. Prepare communications and training materials for relevant internal and external stakeholders, monitor adoption of approved processes, tools, and governance arrangements, and escalated implementation barriers.

Documentation and Process Excellence

Coordinate the standardisation, simplification, and harmonisation of assigned procedures and processes, and support updates to policies under the direction of their owners. Manage document review and implementation activities through established approval and change control processes to improve usability, efficiency, and sustainable adherence.

Leadership and Team Development

Manage, coach, and develop assigned quality professionals and project teams, setting clear objectives and supporting delivery against agreed priorities. Foster accountability, collaboration, continuous learning, and patient‑focused quality. Coordinate workloads within available resources, identify development needs, and escalated capacity constraints or decisions requiring broader leadership approval.

Job Requirements

• Bachelor’s degree in Life Sciences, Engineering, Quality Management, Regulatory Affairs, or a related discipline preferred.
• Minimum of 8-10 years of progressive experience in quality, compliance, or quality systems within the medical device, diagnostics, pharmaceutical, or life sciences industry, including 5 years in management or a combination of education, experience and/or training.
• Significant leadership experience in a regulated environment, including experience managing teams, programs, or cross‑functional initiatives.
• Experience working with manufacturing quality, supplier quality, or regulatory documentation.
• Strong understanding of risk‑based thinking, data integrity, quality culture, and organizational change management.
• Experience leading global process harmonization, continuous improvement, manufacturing excellence support, change management, and business process/tool development initiatives.
• Ability to influence senior stakeholders and cross‑functional teams without direct authority.
• Strong communication skills, with the ability to simplify complex regulatory topics for diverse audiences.
• High degree of integrity, accountability, judgement, and attention to detail.
• Strategic leadership with strong operational execution.
• Excellent knowledge of quality and regulatory requirements.
• Strong program management, prioritization, and problem‑solving capabilities.
• Fluency in English.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e‑mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e‑mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.