Sr Administrator (Support & Operations)

HCL Technologies Limited; Zürich; Vor Ort; CHF 100.000 - 140.000; Vollzeit

Zusammenfassung

HCLTech in Zürich, Switzerland, seeks a Senior Engineer to manage and advance local IT services support. You will handle day-to-day incidents and requests, while coordinating with Infrastructure operations and service owners to uphold SLAs and security standards.

Role involves improving service quality, contributing to IT compliance, and limited participation in Infra development. Some site-based duty rotation within two hours from base may be required.

Qualifikationen

• Strong service mindset.
• Strong business understanding.
• Experience across multiple tech domains (servers/storage, networking, managed desktop).
• Good knowledge of IT Service Management processes.

Aufgaben

• Conduct support operations on day-to-day basis.
• Maintain SLOs, security and compliance in collaboration with operations teams.
• Manage service operations for local and legacy services with service owners.
• Strive for continuous improvement of service and support operations.
• Participate in IT Compliance development for own area (Senior Engineer).
• Participate in Infra development within own area of expertise (Senior Engineer).
• Coordinate business integration and deployment of standard IT services with local users.
• Engage in Duty Ring at sites within two hours of home base where applicable.

Kenntnisse

Service mindset

Business understanding

ITIL/ITSM

English communication

Travel readiness

Problem solving

Team collaboration

Local domain knowledge

Jobbeschreibung

OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.

Key Responsibilities

• Conduct support operations on day-to-day basis
• In cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasks
• In cooperation with Service Owners, conduct service management operations for local and legacy services
• Strive for continuous improvement to improve service and support operations
• Where agreed, participate to IT Compliance development for own area (Senior Engineer)
• Where agreed, participate to Infra development within own area of expertize (Senior Engineer)
• Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)
• Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable

Skill Requirements

• Strong service mindset
• Strong business understanding
• Experience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop Services
• Deep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)
• Experience and knowledge of local application portfolio
• Good understanding of IT Service Management processes and practices
• Good communication skills in local language, combined with adequate written and spoken English language capabilities
• Willingness to travel, not more than 20% of working time
• Competence profile
• Demonstrates a positive and productive attitude
• Manages to prioritize tasks and work under pressure
• Inspires the trust of others
• Follows organization’s goals, values, policies, and procedures
• Manages competing demands, frequent changes, and uses time effectively

Other Requirements

• End users, business key users and managers
• Servers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teams
• Application Services, including Service Owners, AS architects and teams
• Command Center team
• User Support team
• Transition Management team
• External vendors

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.