Special Consular Services Assistant

Job-Room; Bern; Vor Ort; CHF 60.000 - 80.000; Vollzeit

Zusammenfassung

The U.S. Embassy Bern is seeking a qualified Special Consular Services (SCS) Assistant to support consular services for U.S. citizens in Switzerland and Liechtenstein.

The incumbent handles sensitive cases, liaises with authorities, and coordinates with social services to assist distressed individuals. Notarial, passport and citizenship services may be required. As a member of the Crisis Management team, the role involves crisis preparedness and response, robust case record-keeping, and managing

Aufgaben

• Assist U.S. citizens in Switzerland and Liechtenstein with mental health/medical issues, homelessness, destitution, or crime victims.
• Liaise with local authorities, law enforcement, funeral homes, prisons; communicate complex information to citizens and families.
• Provide guidance to distressed individuals and connect with social service resources.
• Process Consular Reports of Death and maintain case records; support notarial, passport and citizenship services as needed.
• Participate in Crisis Management team and crisis preparedness and response.

Jobbeschreibung

Special Consular Services (SCS) Assistant

The U.S. Embassy Bern is seeking eligible, qualified applications for the position of Special Consular Services (SCS) Assistant.

The U.S. Mission in Switzerland, Bern, is seeking eligible and qualified applications for the position of Special Consular Services (SCS) Assistant in the Consular section. The incumbent is one of two Special Consular Services (SCS) Assistants at one of the State Department's highest volume American Citizens Services (ACS) posts in Europe. The ACS Section provides consular services to thousands of U.S. citizen residents in Switzerland and more than 2 million annual visitors. The job holder performs a broad range of complex and often sensitive tasks involving U.S. citizens. They are responsible for assisting U.S. citizens in Switzerland and Liechtenstein, who have mental health or medical issues, are homeless and/or destitute, or are victims of crime and deal with family/friends of U.S. citizens gone missing. In these situations, the incumbent provides a wide range of assistance such as liaising with local authorities and law enforcement, funeral homes, visiting prisons, communicating complex and sensitive information to U.S. citizens and their families, provide guidance to individuals in highly distressed states, and connection with social service resources. They assist in handling death cases, family and child custody matters and provide voting assistance. The incumbent is responsible for duly processing Consular Reports of Death and keeping precise record keeping for all incoming cases. They maintain and continuously expand an extensive network of contacts that the Embassy can rely on for all matters relating to the safety and protection of U.S. citizens. To achieve this goal, the incumbent organizes various networking events such as luncheons, roundtables, receptions, outreach trips, and town halls. Other duties as required may entail preparing notarial services and assisting with passport and citizenship services. The incumbent is part of the Crisis Management team and assists in crisis preparedness and response. They must be able to efficiently self-manage the multiple duties and responsibilities of this complex position. The employee reports to the ACS Locally Employed Staff Supervisor.