Special Consular Services Assistant

U.S. Embassy; Bern; Vor Ort; CHF 60.000 - 90.000; Vollzeit

Zusammenfassung

U.S. Embassy Bern seeks a Special Consular Services (SCS) Assistant to support U.S. citizens in Switzerland and Liechtenstein.

The role handles sensitive tasks, including assisting in death cases, dealing with destitute or distressed individuals, and coordinating with local authorities, prisons, and social services. Reporting to the ACS Locally Employed Staff Supervisor, you will assist with voting, notarial, passport and citizenship services, and be part of crisis management.

Jobbeschreibung

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Special Consular Services Assistant

• Work location 3007 Bern (BE)
• Workload 100%
• Employment start By agreement
• Employment duration Permanent
• By online Online form

Special Consular Services (SCS) Assistant The U.S. Embassy Bern is seeking eligible, qualified applications for the position of Special Consular Services (SCS) Assistant. The U.S. Mission in Switzerland, Bern, is seeking eligible and qualified applications for the position of Special Consular Services (SCS) Assistant in the Consular section. The incumbent is one of two Special Consular Services (SCS) Assistants at one of the State Department's highest volume American Citizens Services (ACS) posts in Europe. The ACS Section provides consular services to thousands of U.S. citizen residents in Switzerland and more than 2 million annual visitors. The job holder performs a broad range of complex and often sensitive tasks involving U.S. citizens. They are responsible for assisting U.S. citizens in Switzerland and Liechtenstein, who have mental health or medical issues, are homeless and/or destitute, or are victims of crime and deal with family/friends of U.S. citizens gone missing. In these situations, the incumbent provides a wide range of assistance such as liaising with local authorities and law enforcement, funeral homes, visiting prisons, communicating complex and sensitive information to U.S. citizens and their families, provide guidance to individuals in highly distressed states, and connection with social service resources. They assist in handling death cases, family and child custody matters and provide voting assistance. The incumbent is responsible for duly processing Consular Reports of Death and keeping precise record keeping for all incoming cases. They maintain and continuously expand an extensive network of contacts that the Embassy can rely on for all matters relating to the safety and protection of U.S. citizens. To achieve this goal, the incumbent organizes various networking events such as luncheons, roundtables, receptions, outreach trips, and town halls. Other duties as required may entail preparing notarial services and assisting with passport and citizenship services. The incumbent is part of the Crisis Management team and assists in crisis preparedness and response. They must be able to efficiently self‑manage the multiple duties and responsibilities of this complex position. The employee reports to the ACS Locally Employed Staff Supervisor. Further information about duties, responsibilities, required qualifications, and related matters can be obtained through the Electronic Recruitment Application (ERA) on the Embassy's website.